Volunteer Program Lead – Recruitment, Training & Engagement

Canine Companions®; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Canine Companions in Santa Rosa, CA is seeking a Volunteer Coordinator (CEDC) to manage the day-to-day activities of the Canine Early Development Center’s volunteer program, including recruitment, onboarding, training, scheduling, engagement, retention, recognition, and performance management.

The role supports volunteer recruitment and onboarding, ensures volunteers understand policies and safety requirements, and matches skills to organizational needs.

Qualifications

• Minimum of three years of progressively responsible experience in volunteer management, volunteer engagement, nonprofit programs, operations coordination, community outreach, or a related field
• Demonstrated ability to recruit, train, motivate, and engage volunteers.
• Strong leadership, organizational, and project management skills.
• Excellent written and verbal communication skills, including public speaking and group facilitation.
• Ability to manage multiple priorities and work independently in a dynamic environment.
• Strong interpersonal and relationship-building skills.
• Ability to provide coaching, guidance, and constructive feedback.
• Strong customer service orientation and commitment to creating positive volunteer and visitor experiences.
• Proficiency with Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
• Ability to learn and utilize volunteer management and organizational software systems.
• Ability to maintain confidential information with professionalism and discretion.
• Strong problem-solving and decision-making skills.
• Ability to work occasional evenings and weekends as needed.
• Ability to travel locally when necessary.

Responsibilities

• Volunteer Program Coordination – Coordinate day-to-day activities related to recruiting, onboarding, training, engaging, retaining, and recognizing volunteers in support of organizational objectives.
• Volunteer Operations Coordination – Recruit, train, schedule, and supervise volunteers supporting various areas of service.
• Travel and Foster Volunteer Program – Serve as the primary operational liaison for volunteers supporting puppy transportation and travel programs.
• Volunteer Scheduling and Utilization – Maintain volunteer schedules and assignments for daily operations, tours, events, and transportation needs.
• Volunteer Recognition and Retention – Create and implement volunteer recognition programs and track milestones.
• Visitor Experience and Community Engagement – Ensure a welcoming experience, coordinate tours and outreach activities.
• Program Administration and Reporting – Maintain records, monitor metrics, and develop improvement recommendations.
• Organizational Collaboration – Work across departments to identify opportunities for volunteer engagement.

Skills

Volunteer management

Leadership

Communication

Project management

Public speaking

Multitasking

Interpersonal skills

Coaching

Customer service

Education

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Canine Companions in Santa Rosa, CA is seeking a Volunteer Coordinator (CEDC) to manage the day-to-day activities of the Canine Early Development Center’s volunteer program, including recruitment, onboarding, training, scheduling, engagement, retention, recognition, and performance management.

The role supports volunteer recruitment and onboarding, ensures volunteers understand policies and safety requirements, and matches skills to organizational needs.