Volunteer Coordinator

Canine Companions®; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Canine Companions in Santa Rosa, CA is seeking a Volunteer Coordinator (CEDC) to manage the day-to-day activities of the Canine Early Development Center’s volunteer program, including recruitment, onboarding, training, scheduling, engagement, retention, recognition, and performance management.

The role supports volunteer recruitment and onboarding, ensures volunteers understand policies and safety requirements, and matches skills to organizational needs.

Qualifications

• Minimum of three years of progressively responsible experience in volunteer management, volunteer engagement, nonprofit programs, operations coordination, community outreach, or a related field
• Demonstrated ability to recruit, train, motivate, and engage volunteers.
• Strong leadership, organizational, and project management skills.
• Excellent written and verbal communication skills, including public speaking and group facilitation.
• Ability to manage multiple priorities and work independently in a dynamic environment.
• Strong interpersonal and relationship-building skills.
• Ability to provide coaching, guidance, and constructive feedback.
• Strong customer service orientation and commitment to creating positive volunteer and visitor experiences.
• Proficiency with Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
• Ability to learn and utilize volunteer management and organizational software systems.
• Ability to maintain confidential information with professionalism and discretion.
• Strong problem-solving and decision-making skills.
• Ability to work occasional evenings and weekends as needed.
• Ability to travel locally when necessary.

Responsibilities

• Volunteer Program Coordination – Coordinate day-to-day activities related to recruiting, onboarding, training, engaging, retaining, and recognizing volunteers in support of organizational objectives.
• Volunteer Operations Coordination – Recruit, train, schedule, and supervise volunteers supporting various areas of service.
• Travel and Foster Volunteer Program – Serve as the primary operational liaison for volunteers supporting puppy transportation and travel programs.
• Volunteer Scheduling and Utilization – Maintain volunteer schedules and assignments for daily operations, tours, events, and transportation needs.
• Volunteer Recognition and Retention – Create and implement volunteer recognition programs and track milestones.
• Visitor Experience and Community Engagement – Ensure a welcoming experience, coordinate tours and outreach activities.
• Program Administration and Reporting – Maintain records, monitor metrics, and develop improvement recommendations.
• Organizational Collaboration – Work across departments to identify opportunities for volunteer engagement.

Skills

Volunteer management

Leadership

Communication

Project management

Public speaking

Multitasking

Interpersonal skills

Coaching

Customer service

Education

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Why Join Our Team?

At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities. As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job. Our commitment to our mission is reflected in our equally strong dedication to our employees.

Our Employee Benefits

We believe in offering a comprehensive benefits package to ensure the well-being and growth of our team:

• Retirement Savings: Employer-matched 403(b) retirement plan
• Community Engagement: Additional paid hours to volunteer within your community
• Employee Assistance & Wellness Programs: Support for both professional and personal well-being
• Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress

Employee Testimonial

“The organization really lives out the core values in daily actions and decision making. I enjoy coming to work as I know that my day will be filled with integrity as the organization does what is right, guided by honesty, accountability, and sincerity.”

- Canine Early Care Technician

About the Position

The Volunteer Coordinator (CEDC) is responsible for coordinating the day-to-day activities and administration of the Canine Early Development Center’s volunteer program. This position supports volunteer recruitment, onboarding, training, scheduling, engagement, retention, recognition, and performance management while ensuring volunteers are effectively leveraged to support organizational and operational objectives.

Key Responsibilities

• Volunteer Program Coordination - Coordinate day-to-day activities related to recruiting, onboarding, training, engaging, retaining, and recognizing volunteers in support of organizational objectives. Conduct volunteer interviews, screenings, orientations, and onboarding sessions. Ensure volunteers understand organizational policies, procedures, safety requirements, and expectations. Match volunteer skills, interests, and availability with organizational needs.
• Volunteer Operations Coordination - Recruit, train, schedule, and supervise volunteers supporting various areas of service. Collaborate with departmental leaders to identify operational functions that can be supported through volunteer engagement. Develop, implement, and oversee volunteer-supported operational programs that increase organizational capacity while maintaining quality and safety standards.
• Travel and Foster Volunteer Program - Serve as the primary operational liaison for volunteers supporting puppy transportation and travel programs. Recruit, onboard, train, and support volunteer transporters. Partner with other departments to ensure transportation needs are effectively met and supported.
• Volunteer Scheduling and Utilization - Maintain volunteer schedules and assignments - ensuring adequate volunteer coverage for daily operations, tours, events, transportation needs, and special projects.
• Volunteer Recognition and Retention - Create and implement volunteer recognition and appreciation programs, track volunteer milestones, conduct check-ins, and foster a positive and engaging volunteer culture that promotes long-term retention.
• Visitor Experience and Community Engagement - Ensure a welcoming and professional experience, coordinate volunteer-led campus tours and public engagement opportunities and support presentations and outreach activities.
• Program Administration and Reporting - maintain accurate records, monitor key program metrics, generate reports related to key metrics, and develop recommendations for continuous improvement.
• Organizational Collaboration -Work collaboratively across departments to identify opportunities for volunteer engagement and operational support.

Qualifications

To be successful in this role, candidates should possess the following:

Must Have:

• Minimum of three years of progressively responsible experience in volunteer management, volunteer engagement, nonprofit programs, operations coordination, community outreach, or a related field
• Demonstrated ability to recruit, train, motivate, and engage volunteers.
• Strong leadership, organizational, and project management skills.
• Excellent written and verbal communication skills, including public speaking and group facilitation.
• Ability to manage multiple priorities and work independently in a dynamic environment.
• Strong interpersonal and relationship-building skills.
• Ability to provide coaching, guidance, and constructive feedback.
• Strong customer service orientation and commitment to creating positive volunteer and visitor experiences.
• Proficiency with Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
• Ability to learn and utilize volunteer management and organizational software systems.
• Ability to maintain confidential information with professionalism and discretion.
• Strong problem-solving and decision-making skills.
• Ability to work occasional evenings and weekends as needed.
• Ability to travel locally when necessary.

Nice to Have:

• Bachelor's degree preferred.
• Driver's license and insurability and normal risk rates.

Compensation

• Salary: $20 per hour

Schedule:

• Full-Time, 40 hours per week.

Inclusion and Diversity Commitment

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

The base salary range above represents the low and high of the range for this position. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.

Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Accommodation Request

If you need accommodations during the interview process, please let us know. We are committed to ensuring all applicants have equal access to the opportunity to succeed.