Volunteer-Powered Thrift Store eCommerce Specialist

Austin Pets Alive; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision insurance

Life insurance

Short-term disability

401(k) with employer match

Paid holidays (10)

Paid time off (10 days first year)

Professional development opportunities

Job summary

Austin Pets Alive! seeks a dedicated Thrift Store eCommerce Specialist to lead daily online sales across multiple platforms, coordinate with volunteers, and help drive revenue associated with APA!’s thrift program.

You will prepare listings, manage inventories, and ensure high‑quality customer interactions. The role emphasizes data‑driven decisions, cross‑functional collaboration, and adherence to APA!’s values, with shift flexibility including weekends and holidays, and reporting to the

Qualifications

• Extremely proficient computer skills, including Google Suite products.
• Excellent customer service and conflict resolution skills.
• Analytical and problem‑solving abilities.
• Demonstrated ability to develop and document processes and procedures.
• 1-2 years experience in eCommerce, eMerchandising or a retail environment.
• Commitment to APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion.

Responsibilities

• Actively contribute to a volunteer‑powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment
• Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative
• Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program
• Help retain volunteers by offering encouragement, guidance, and feedback during shared work
• Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager
• Contribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts
• Help set volunteers up for success by clearly explaining tasks, providing hands‑on guidance, and offering in‑the‑moment support
• Collect merchandise from Thrift stores to sell online
• Manage our marketplace sites on eBay, Instagram, Poshmark, Facebook Marketplace, Etsy, and others as appropriate
• Thoroughly inspect merchandise for defects and to determine provenance and/or authenticity in some cases
• Perform in‑depth research of items to assess value of merchandise and to aid in writing product description before posting online
• Input data to create professional, appealing, and accurate product listings on online marketplaces, including images/photographs, content, and settings
• Package and ship merchandise in the most cost effective manner to the customers
• Respond to customer and internal requests in a polite, timely and professional manner
• Coordinate with Director of Retail Operations to create strategies to meet monthly/quarterly/annual revenue goals
• Provide training to volunteers assisting in eCommerce
• Maintain an organized workspace
• May be asked to participate in off‑site sales events with advanced notice
• Prepare eCommerce sales report on a monthly basis for distribution to Management
• Document and maintain procedural documentation for eCommerce activities and training

Skills

Customer service

Time management

Communication skills

Analytical thinking

Problem solving

Tools

Google Suite

Job description

Austin Pets Alive! seeks a dedicated Thrift Store eCommerce Specialist to lead daily online sales across multiple platforms, coordinate with volunteers, and help drive revenue associated with APA!’s thrift program.

You will prepare listings, manage inventories, and ensure high‑quality customer interactions. The role emphasizes data‑driven decisions, cross‑functional collaboration, and adherence to APA!’s values, with shift flexibility including weekends and holidays, and reporting to the