Impactful Thrift Store eCommerce Lead

RiseMe; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

Dental coverage

Vision coverage

401(k) match

Paid holidays

Job summary

Austin Pets Alive! (APA!) seeks a Thrift Store eCommerce Specialist to manage online marketplaces, work with volunteers, and drive revenue for APA!’s thrift program.

The role emphasizes data-driven decisions, strong shopper communication, and teamwork across the thrift store team. The position requires hands-on, mission-driven work with weekend hours and ability to coordinate with multiple thrift store locations around Austin.

Qualifications

• Extremely proficient computer skills, including Google Suite products.
• Excellent customer service and conflict resolution skills.
• Analytical and problem-solving abilities.
• Demonstrated ability to develop and document processes.
• 1-2 years experience in eCommerce, eMerchandising or a retail environment.

Responsibilities

• Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment.
• Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative—not siloed.
• Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program.
• Help retain volunteers by offering encouragement, guidance, and feedback during shared work.
• Coordinate with the Director of Retail Operations to create strategies to meet revenue goals.
• Prepare eCommerce sales reports on a monthly basis for distribution to Management.
• Document and maintain procedural documentation for eCommerce activities and training.

Skills

Google Suite

Customer service

Conflict resolution

Analytical skills

Time management

Job description

Austin Pets Alive! (APA!) seeks a Thrift Store eCommerce Specialist to manage online marketplaces, work with volunteers, and drive revenue for APA!’s thrift program.

The role emphasizes data-driven decisions, strong shopper communication, and teamwork across the thrift store team. The position requires hands-on, mission-driven work with weekend hours and ability to coordinate with multiple thrift store locations around Austin.