IT Specialist

LAUKOA; New London, Northern (CT, KY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with employer match

Paid vacation and sick leave

Life and AD&D insurance

Employee Assistance Program

Flexible work environment

Voluntary benefits program

Job summary

LAUKOA seeks an IT Specialist in New London, CT to support museum IT, gallery and theater systems, public connectivity, and digital infrastructure; the role requires maintaining secure, high-uptime networks and adhering to Coast Guard cybersecurity requirements.

You'll monitor VLAN, VPN, Wi‑Fi, and cloud/hybrid systems, perform backups and restoration, manage onboarding/offboarding, provide user and AV support, and work with the AV Media Specialist and Exhibits Maintenance Technician on displays

Qualifications

• Bachelor degree in computer science, information technology, or related field.
• 3–6 years of systems administration or technical support experience; museum, library, gallery, public-attraction, or other high-uptime experience preferred.
• Industry-standard certs: CompTIA A+, Network+, or Security+.
• Proficiency supporting Windows and macOS environments, network infrastructure, cybersecurity controls, cloud/SaaS platforms, and varied end-user and AV-adjacent hardware.

Responsibilities

• Support museum IT, gallery & theater systems, public connectivity, and digital infrastructure.
• Maintain secure, high-uptime systems following Coast Guard cybersecurity requirements.
• Monitor VLAN, VPN, Wi‑Fi, workstation, and approved cloud/hybrid systems support.
• Perform approved backup, restoration, data-protection, hardware-maintenance, and incident-support tasks.
• Process and track account provisioning and de-provisioning through Government-approved procedures.
• Provide technical support for gallery, theater, presentation, streaming, lighting-control, and AV-adjacent systems.
• Collaborate with AV Media Specialist and Exhibits Maintenance Technician to sustain displays, sensors, and high-bandwidth media distribution.
• Maintain visitor Wi‑Fi while preserving separation from protected resources.

Skills

Windows &macOS

Network infrastructure

Cybersecurity controls

Cloud/SaaS platforms

End-user hardware

Education

Bachelor degree in CS/IT

Certifications: CompTIA A+ / Network+ / Security+

Tools

AWS

Azure

Google Workspace

Job description

LAUKOA brings together a diverse portfolio of companies delivering mission-critical services to the Department of Defense, federal agencies, and commercial organizations. From environmental stewardship and infrastructure support to technology, operations, maintenance, and construction services, we help clients accomplish their goals through expertise, innovation, and trusted partnerships. Rooted in Native Hawaiian values, we are committed to delivering results that strengthen organizations, communities, and future generations.

Whether you’re building critical infrastructure in Greenland, supporting federal health programs in Florida, or protecting ecosystems in the Pacific, LAUKOA brings together people who care about what they do.

Current job opportunities withLAUKOA are posted here as they become available. Check back often for new positions!

IT Specialist

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

Position Summary

The IT Specialist supports authorized museum information technology, gallery and theater systems, public-facing connectivity, and digital infrastructure. The role maintains reliable, secure, high-uptime systems within the Contractor’s assigned scope and follows Coast Guard cybersecurity, access-control, and approval requirements.

Monitor and maintain assigned internal and public networks, including VLAN, VPN, Wi-Fi, workstation, and approved cloud/hybrid systems support.

Perform approved backup, restoration, data-protection, hardware-maintenance, and incident-support tasks within delegated authority.

Process and track authorized account, permission, onboarding, and off-boarding requests through Government-approved procedures; do not grant access outside delegated authority.

Provide technical support for gallery, theater, presentation, streaming, lighting-control, and approved museum-event systems.

Work with the AV Media Specialist and Exhibits Maintenance Technician to sustain digital displays, sensors, interactive components, and high-bandwidth media distribution.

Maintain the visitor Wi-Fi experience while preserving required separation from protected internal resources.

Minimum Qualifications

Bachelor degree in computer science, information technology, or a related field.

Three to six years of systems-administration or technical-support experience; museum, library, gallery, public-attraction, or other high-uptime experience is preferred.

An industry-standard certification such as CompTIA A+, Network+, or Security+.

Proficiency supporting Windows and macOS environments, network infrastructure, cybersecurity controls, cloud/SaaS platforms, and varied end-user and AV-adjacent hardware.

Preferred Qualifications

AWS, Azure, Google Workspace Administration, digital-asset-management, disaster-recovery, or high-availability public Wi-Fi experience.

AV integration experience, including multi-screen video, interactive touch tables, theater systems, or digital signage.

Ability to communicate technical risks and operating instructions clearly to non-technical staff and volunteers.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.