Volunteer Manager

DAWSON; New London (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

medical, dental, and vision insurance

401(k) program with employer match

paid vacation and sick leave

employer-paid basic life and AD&D

Employee Assistance Program

a flexible work environment

critical illness coverage

accident insurance

identity theft coverage

pet insurance, and more

Job summary

LAUKOA is seeking a Volunteer Manager to recruit, train, and retain volunteers and docents supporting Government-approved museum operations. The role emphasizes building an inclusive, reliable program while following government vetting procedures and distinguishing volunteers from employees.

The position involves coordinating interviews, delivering orientation, matching skills to needs, and partnering with the Education Program Manager to support STEM and history programs.

Qualifications

• Bachelor degree in HR, social sciences, museum studies, or related field.
• 2–4 years in volunteer management, community outreach, or program coordination in nonprofit/cultural settings.
• Proficiency with volunteer-management databases, scheduling, and orientation delivery.
• Understanding volunteer-versus-employee labor considerations and performance-management boundaries.

Responsibilities

• Recruit diverse volunteers for Government-approved roles (gallery docents, ambassadors, education assistants, admin support).
• Coordinate interviews and vetting submissions; Government determines suitability.
• Develop and deliver orientation and training on museum history, mission, visitor services, safety, and roles.
• Match volunteer skills to needs, manage shift schedules, and track hours/contributions.
• Maintain volunteer communications, recognition activities, and retention feedback loops.
• Coordinate with Education Program Manager on volunteer support for STEM/history programs.

Skills

Volunteer management

Community outreach

Program coordination

Training/orientation delivery

Scheduling

Public speaking

Conflict resolution

Multigenerational communication

Volunteer retention

Recognition programs

Education

Bachelor's degree in HR/related field

Tools

Volunteer management software

Scheduling software

Training delivery tools

Job description

Volunteer Manager

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

Position Summary

The Volunteer Manager recruits, coordinates, trains, schedules, and retains the volunteers and docents who support Government-approved museum operations. The role builds an inclusive, reliable volunteer program while following Government vetting procedures and preserving the legal distinction between volunteers and employees.

Essential Responsibilities

• Recruit diverse volunteers for Government-approved roles, including gallery docents, museum ambassadors, education assistants, and administrative support.
• Coordinate interviews and volunteer-vetting submissions under Government procedures; final access and suitability determinations remain with the Government.
• Develop and deliver approved orientation and training on museum history, mission, visitor services, emergency safety, and assigned roles.
• Match volunteer skills and interests to operational needs, manage shift schedules, and maintain accurate volunteer-hour and contribution records.
• Maintain volunteer communications, recognition activities, and feedback loops that improve retention and operational readiness.
• Coordinate with the Education Program Manager on volunteer support for STEM and history programs.

Minimum Qualifications

• Bachelor degree in human resources, social sciences, communications, museum studies, or a related field.
• Two to four years of volunteer management, community outreach, or program-coordination experience, preferably in a nonprofit or cultural setting.
• Proficiency with volunteer-management databases, scheduling, training/orientation delivery, and community engagement.
• Working understanding of volunteer-versus-employee labor considerations and appropriate performance-management boundaries for volunteer programs.

Preferred Qualifications

• Certified in Volunteer Administration (CVA).
• Museum, cultural-institution, military-history, public-attraction, or community-service program experience.
• Public speaking, conflict resolution, multigenerational communication, recognition-program, and volunteer-retention experience.

Equal Opportunity Statement

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits

• medical, dental, and vision insurance
• a 401(k) program with employer match
• paid vacation and sick leave
• employer-paid basic life and AD&D insurance
• an Employee Assistance Program
• a flexible work environment
• critical illness coverage
• accident insurance
• identity theft coverage
• pet insurance, and more

Internal Candidate Preference

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.