Volunteer Manager

LAUKOA; Middletown (CT); On-site; USD 50,000 - 62,000; Full time

Job summary

LAUKOA in New London, CT is seeking a Volunteer Manager to recruit, train, schedule, and retain volunteers and docents for museum operations under Government vetting procedures. The role builds an inclusive, reliable program while preserving the legal distinction between volunteers and employees.

You will coordinate interviews, deliver orientation, match skills to needs, and maintain accurate records. This is a full-time, on-site position emphasizing community engagement and program support.

Qualifications

• Bachelor's degree in human resources, social sciences, museum studies, or a related field.
• 2–4 years of volunteer management or related experience.
• Proficiency with volunteer-management databases and scheduling.
• Understanding of volunteer-vs-employee labor considerations.

Responsibilities

• Recruit diverse volunteers for Government-approved roles; coordinate interviews and vetting submissions.
• Develop and deliver orientation and training on museum history, visitor services, and safety.
• Match volunteer skills to needs, manage shift schedules, and track hours and contributions.
• Maintain volunteer communications, recognition activities, and feedback to improve retention.
• Coordinate with Education Program Manager on STEM and history program support.
• Ensure compliance with Government procedures and maintain program readiness.

Skills

Volunteer management

Community outreach

Public speaking

Staff training

Data entry / records

Education

Bachelor's degree in human resources / social sciences / museum studies

CVA certification (preferred)

Tools

Volunteer-management databases

Scheduling software

Training/orientation delivery tools

Job description

Volunteer Manager

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

Position Summary

The Volunteer Manager recruits, coordinates, trains, schedules, and retains the volunteers and docents who support Government-approved museum operations. The role builds an inclusive, reliable volunteer program while following Government vetting procedures and preserving the legal distinction between volunteers and employees.

Essential Responsibilities

• Recruit diverse volunteers for Government-approved roles, including gallery docents, museum ambassadors, education assistants, and administrative support.
• Coordinate interviews and volunteer-vetting submissions under Government procedures; final access and suitability determinations remain with the Government.
• Develop and deliver approved orientation and training on museum history, mission, visitor services, emergency safety, and assigned roles.
• Match volunteer skills and interests to operational needs, manage shift schedules, and maintain accurate volunteer-hour and contribution records.
• Maintain volunteer communications, recognition activities, and feedback loops that improve retention and operational readiness.
• Coordinate with the Education Program Manager on volunteer support for STEM and history programs.

Minimum Qualifications

• Bachelor degree in human resources, social sciences, communications, museum studies, or a related field.
• Two to four years of volunteer management, community outreach, or program-coordination experience, preferably in a nonprofit or cultural setting.
• Proficiency with volunteer-management databases, scheduling, training/orientation delivery, and community engagement.
• Working understanding of volunteer-versus-employee labor considerations and appropriate performance-management boundaries for volunteer programs.

Preferred Qualifications

• Certified in Volunteer Administration (CVA).
• Museum, cultural-institution, military-history, public-attraction, or community-service program experience.
• Public speaking, conflict resolution, multigenerational communication, recognition-program, and volunteer-retention experience.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.