Greeter

LAUKOA; Middletown (CT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Employer-paid basic life and AD&D

Employee Assistance Program

Flexible work environment

Voluntary benefits: critical illness,

voluntary: accident

identity theft coverage

pet insurance

Job summary

LAUKOA in New London, CT is seeking two full-time Greeters to welcome visitors in the museum lobby, assist with check-in, provide orientation, and guide guests to exhibits and amenities throughout the day. Ideal candidates have a high school diploma, 1+ year in customer-facing roles, and the ability to stand for several hours while maintaining a warm, clear voice.

Weekend, holiday, and evening availability is required; LAUKOA offers a competitive benefits package and a flexible, friendly work

Qualifications

• High school diploma or equivalent.
• 1+ year in customer-facing reception, retail, hospitality, visitor-services, or comparable roles.
• Ability to stand or move in a busy lobby for four to six hours and communicate in a warm, clear voice.
• Availability to work weekends, holidays, and evening events as operationally required.

Responsibilities

• Proactively welcome guests, distribute approved maps and materials, and provide a concise orientation to museum amenities, exhibits, and daily events.
• Support orderly admission or check-in queues and direct visitors to restrooms, elevators, lockers, cafes, and gallery areas.
• Coordinate with the Visitor and Event Coordinator on approved daily program shifts, closures, event logistics, and visitor communications.
• Communicate basic gallery rules and provide only Government-approved information about museum programs, events, and authorized membership or support opportunities.
• Maintain an orderly reception area, restock approved brochures and maps, report custodial needs, and support lobby-event signage and equipment setup.
• Log common visitor questions, complaints, and feedback through established procedures.

Skills

Customer service

Hospitality experience

Communication

Wayfinding

Education

High school diploma

Job description

Greeter

Openings: 2 full-time positions | Location: New London, Connecticut (on-site)

Position Summary

The Greeter creates a welcoming first impression in the main lobby, supports admission or check-in procedures, manages visitor flow, and provides accurate orientation and wayfinding information. This role is a customer-service and visitor-support position, not a security or law-enforcement position.

Essential Responsibilities

• Proactively welcome guests, distribute approved maps and materials, and provide a concise orientation to museum amenities, exhibits, and daily events.
• Support orderly admission or check-in queues and direct visitors to restrooms, elevators, lockers, cafes, and gallery areas.
• Coordinate with the Visitor and Event Coordinator on approved daily program shifts, closures, event logistics, and visitor communications.
• Communicate basic gallery rules and provide only Government-approved information about museum programs, events, and authorized membership or support opportunities.
• Maintain an orderly reception area, restock approved brochures and maps, report custodial needs, and support lobby-event signage and equipment setup.
• Log common visitor questions, complaints, and feedback through established procedures.

Minimum Qualifications

• High school diploma or equivalent.
• One or more years in customer-facing reception, retail, hospitality, visitor-services, or comparable roles.
• Ability to stand or move in a busy lobby for four to six hours and communicate in a warm, clear voice.
• Availability to work weekends, holidays, and evening events as operationally required.

Preferred Qualifications

• High-volume hospitality, museum, visitor center, tourism, or event-check-in experience.
• Bilingual visitor-service capability.
• Strong wayfinding, hospitality, or concise storytelling skills.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.