Volunteer and Engagement Coordinator

IHA; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

Pittsburgh Mercy is seeking a Volunteer Engagement Coordinator to manage the full volunteer lifecycle, including recruitment, onboarding, and training. The role also oversees the in-kind gifts program and coordinates with program leadership to align service delivery with organizational priorities.

You will support events, donor engagement, and Development initiatives while ensuring compliance with required clearances and reporting. This is a full-time position based in Pittsburgh.

Qualifications

• Bachelor's degree in public administration, communications, public policy or related field with 2+ years of volunteer/fundraising/nonprofit experience, or a high school diploma with 5+ years in those areas.

Responsibilities

• Oversee onboarding, training, and communication for volunteers to ensure engagement.
• Ensure all required clearances are completed for volunteers.
• Develop and implement a recruitment strategy to expand volunteer engagement.
• Grow partnerships with corporations and community groups.
• Use volunteer management software to schedule volunteers and track hours, training, and participation.
• Analyze volunteer program data to identify opportunities and address challenges with leadership.
• Coordinate in-kind gifts program including donor acknowledgment and distribution.
• Support events, donor engagement, and development initiatives.

Skills

Volunteer management

Recruitment

Onboarding

Training

Scheduling

Data analysis

Donor engagement

Event support

Education

Bachelor's Degree in public administration / communications / public policy

High school diploma with 5+ years volunteering/nonprofit experience

Tools

Volunteer management software

Job description

Description

Volunteer Engagement Coordinator, manages all aspects of the volunteer experience, including recruitment, onboarding, training, scheduling, and ongoing support for individual and corporate volunteers. The Coordinator will collaborate with program leadership to identify opportunities where volunteer engagement can enhance service delivery and align with organizational priorities. Additionally, this position oversees Pittsburgh Mercy's in-kind gifts program, ensuring that donated items are solicited, received, documented, and distributed in support of client and program needs. The role also supports events, donor engagement, and various Development Department initiatives to further fundraising and outreach goals.

Employment Type

Full time

Essential Functions

• Oversee volunteer onboarding, training, and communication to ensure successful engagement.
• Ensure all required Federal, State, and Local volunteer clearances are completed.
• Develop and implement a volunteer recruitment strategy to expand engagement.
• Grow partnerships with corporations and community groups.
• Use volunteer management software to schedule volunteers and track hours, training, and participation.
• Analyze volunteer program data, identifying opportunities and addressing challenges with the VP of Development.
• Foster a sense of community through targeted communications, appreciation events, and a volunteer newsletter.
• Partner with program managers to identify meaningful service opportunities that support client health and wellness.
• Manage the in-kind gifts program, including wish list development, solicitation, gift receipt, distribution, and donor acknowledgment.
• Coordinate team-based and corporate volunteer activities.
• Participate in team meetings and support campaigns, special events, online giving, and content creation.

Education, Qualifications, Licensure And Experience Required

• Bachelor's Degree in related field such as public administration, communications, or public policy and 2 or more years of experience working with volunteers, fundraising, or nonprofits OR high school degree and 5 years of experience working with volunteers, fundraising or nonprofits.
• Experience in non-profit programs a plus.
• Act 33/34/73 clearances (to be updated every 60 months at the employee's expense)
• Valid driver's license
• Pre-Employment Drug Screen

Schedule

Monday-Friday (between 8am-6pm), with occasional evenings, weekends, and local travel.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.