Volunteer Engagement & Programs Lead

The Salvation Army Southwest Division; Phoenix (AZ); On-site; USD 28,000 - 41,000; Full time

Job summary

The Salvation Army Southwest Division is seeking a Volunteer Coordinator to develop, implement, and supervise a comprehensive volunteer program across the Southwest Division, including Arizona, Southern Nevada and New Mexico. This on-site, full-time role focuses on recruiting, screening, training, and deploying volunteers, while maintaining systems, reporting, and partnerships to maximize impact.

Ideal candidates will have leadership experience, strong MS Office skills, and familiarity with

Qualifications

• Four years of relatable experience may substitute for a degree
• Some leadership experience is strongly preferred
• Working knowledge of Microsoft Word, Excel, PowerPoint & Outlook required
• Working knowledge of integrated database applications and ability to use new software with basic training
• Demonstrate a positive attitude and ability to work with diverse backgrounds
• Able to maintain non-judgmental attitude and professional boundaries with volunteers
• Must be congenial and able to work under challenging circumstances
• Ability to learn and teach PTM policies and protocols
• Must pass criminal background check
• Driver’s license with clean record and ability to pass Safety module
• Knowledge of Golden Volunteer Software is a plus

Responsibilities

• Develop a process to recruit, screen, train, assign, track, and evaluate volunteers in collaboration with the local department and Corps leadership
• Assist Corps and programs in determining their volunteer needs and train units on volunteer utilization
• Access systems for working with volunteers to centralize screening, interviewing, training, assigning, tracking, and evaluating volunteers
• Manage and maintain the Volunteer Management Software (VMS)
• Screen and manage Volunteer Background Check System division-wide
• Create material for recruitment and general community outreach
• Establish working relations with other organizations to involve them through volunteerism
• Recruit through social media, local connections, and national agencies
• Recruit, screen, train, and keep records for audits
• Work with supervisors to determine volunteer positions and projects
• Create job/task descriptions to recruit and deploy volunteers
• Orient volunteers to The Salvation Army
• Develop training and orientation opportunities for volunteers
• Provide quarterly reports reflecting statistics on volunteers and hours
• Develop systems to evaluate volunteers and their experiences
• Develop a recognition system for service milestones
• Support events like Thanksgiving and Christmas programs
• Discuss problems with the DCRD and participate in meetings
• Represent The Salvation Army at public meetings and with partners
• Drive to TSA events as required
• Other duties related to Divisional Volunteer Coordinator

Skills

Leadership experience

Microsoft Office

Volunteer management software

Database & record keeping

Positive attitude

Driver’s license

Background check compliance

Friendly communication

Education

Bachelor’s degree or 4 years relatable experience

Tools

Golden Volunteer Software

Volunteer Management Software (VMS)

Job description

The Salvation Army Southwest Division is seeking a Volunteer Coordinator to develop, implement, and supervise a comprehensive volunteer program across the Southwest Division, including Arizona, Southern Nevada and New Mexico. This on-site, full-time role focuses on recruiting, screening, training, and deploying volunteers, while maintaining systems, reporting, and partnerships to maximize impact.

Ideal candidates will have leadership experience, strong MS Office skills, and familiarity with