Regional Volunteer Program Lead

The Salvation Army Southern California; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Salvation Army Southern California is seeking a dedicated Volunteer Coordinator to develop and supervise a robust volunteer program within the Southwest Division (AZ, NM, NV). You will recruit, screen, train, and deploy volunteers, collaborate with local corps leadership, and manage the VMS and background checks.

You will create outreach materials, build community partnerships, and report on volunteer metrics while supporting seasonal and division-wide programs.

Qualifications

• Bachelor’s degree preferred; four years of relatable experience may substitute for a degree.
• Leadership experience is strongly preferred.
• Excellent customer service skills required.
• Working knowledge of Word, Excel, PowerPoint & Outlook.
• Experience with integrated databases and ability to learn new software.
• Must maintain a positive attitude and work well with diverse groups.
• Must pass a criminal background check and have a valid driver’s license.
• Knowledge of Golden Volunteer Software is a plus.

Responsibilities

• Develop a process to recruit, screen, train, assign, track, and evaluate volunteers in collaboration with local leadership.
• Assist corps/programs in determining volunteer needs and train units on utilization.
• Access and manage systems for centralized volunteer screening, interviewing, training, and records.
• Manage and maintain the Volunteer Management Software (VMS).
• Screen and manage background check processes division-wide.
• Create recruitment/outreach materials and establish external partnerships.
• Recruit via social media, local connections, and national agencies.
• Maintain files for audits and prepare for reviews.
• Coordinate volunteer tasks across programs and events (Summer Camp, Day Camp, etc.).
• Provide quarterly reports with volunteer data and metrics.
• Develop evaluation and recognition systems for volunteers.
• Support division events and seasonal programs (Thanksgiving, Christmas).
• Attend staff/committee meetings and represent The Salvation Army publicly.
• Drive to TSA events as required and fulfill other duties as assigned.

Skills

Customer service

Leadership experience

Positive attitude

Team collaboration

Communication

Adaptability

Driver's license

Education

Bachelor’s degree preferred

Tools

Golden Volunteer Software

MS Office (Word/Excel/PowerPoint/Outlook)

Integrated database apps

Job description

The Salvation Army Southern California is seeking a dedicated Volunteer Coordinator to develop and supervise a robust volunteer program within the Southwest Division (AZ, NM, NV). You will recruit, screen, train, and deploy volunteers, collaborate with local corps leadership, and manage the VMS and background checks.

You will create outreach materials, build community partnerships, and report on volunteer metrics while supporting seasonal and division-wide programs.