Volunteer Engagement Coordinator

Goddard Riverside Community Center; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Goddard Riverside Community Center is seeking a dynamic Volunteer Engagement Coordinator to lead our volunteer and in-kind giving programs. You will be the primary contact for volunteers, donors, schools, and corporate partners, coordinating recruitment, placement, stewardship, and recognition across the organization.

This role oversees the full lifecycle of volunteers, manages in-kind donation drives, and partners with staff to create meaningful experiences.

Qualifications

• 3-5 years in volunteer or community engagement or nonprofit program coordination.
• At least 2 years’ experience managing volunteers.
• Excellent interpersonal, communication and customer service skills.
• Ability to problem solve and effectively navigate challenging conversations.
• Experience managing large volumes of email, phone, and in-person communications.
• This position requires flexibility as key volunteer events and donation activities may occur on weekends and holidays.

Responsibilities

• Lead the development, coordination, and continuous improvement of Goddard Riverside's volunteer program.
• Serve as the primary ambassador for volunteers, providing outstanding customer service and fostering meaningful, mission-driven engagement.
• Partner with program staff to identify volunteer needs and develop opportunities that support agency priorities.
• Support and coordinate the Holiday Meals Volunteer Committee to manage those flagship opportunities and other signature volunteer initiatives.
• Represent Goddard Riverside at volunteer events, orientations, and community engagement activities.
• Develop and maintain volunteer policies, procedures, and best practices.
• Manage volunteer communications, responding promptly and professionally to inquiries, requests, concerns, and feedback.
• Maintain volunteer records, registration systems, website content, and database information.
• Track volunteer participation, hours, and program outcomes, and prepare reports to inform organizational planning or document participation for volunteers.
• Cultivate relationships with schools, corporations, faith communities, and civic organizations to expand volunteer participation.
• Evaluate volunteer experiences through regular feedback and implement improvements to strengthen engagement and retention.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Tools

DonorPerfect

Corsizio

Monday.com

Job description

Job DetailsJob Location: Administration - New York, NY 10024Salary Range: $55,000.00 - $65,000.00 Salary/year Intro/Program Description: Goddard Riverside strives toward a fair and just society where all people can make choices that lead to better lives for themselves and their families. We are one of New York City’s leading human services organizations with an annual operating budget of approximately $90 million. Our programs serve more than 20,000 people annually, preparing children and youth for success; supporting self-sufficiency; enriching the lives of older adults; promoting behavioral health; fighting homelessness; and strengthening families and communities.

Purpose of Position: Goddard Riverside is seeking a dynamic, relationship-oriented Volunteer Engagement Coordinator to lead and grow the organization's volunteer and in-kind giving programs. This newly created position will serve as the primary point of contact for volunteers, community groups, corporate partners, schools, and individual donors, creating meaningful opportunities for community members to engage with and support our mission. The Volunteer Engagement Coordinator will oversee the full volunteer lifecycle—from recruitment and placement to stewardship and recognition—while partnering with staff across the organization to develop impactful volunteer experiences. The position will also manage the agency's in-kind giving program, coordinating donation drives and ensuring that donated goods are distributed efficiently to meet program needs.

Schedule: Monday through Friday, some weekend and holiday events, 9:00am to 5:00pm, flexibility for some morning and evening events

Salary Range: $55,000 - $65,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties Role, Responsibilities, and Essential Duties

Volunteer Engagement

• Lead the development, coordination, and continuous improvement of Goddard Riverside's volunteer program.
• Serve as the primary ambassador for volunteers, providing outstanding customer service and fostering meaningful, mission-driven engagement.
• Partner with program staff to identify volunteer needs and develop opportunities that support agency priorities.
• Support and coordinate the Holiday Meals Volunteer Committee to manage those flagship opportunities and other signature volunteer initiatives.
• Represent Goddard Riverside at volunteer events, orientations, and community engagement activities.
• Develop and maintain volunteer policies, procedures, and best practices.
• Manage volunteer communications, responding promptly and professionally to inquiries, requests, concerns, and feedback.
• Maintain volunteer records, registration systems, website content, and database information.
• Track volunteer participation, hours, and program outcomes, and prepare reports to inform organizational planning or document participation for volunteers.
• Cultivate relationships with schools, corporations, faith communities, and civic organizations to expand volunteer participation.
• Evaluate volunteer experiences through regular feedback and implement improvements to strengthen engagement and retention.

In-kind Giving

• Coordinate the organization's in-kind donation program, serving as the primary contact for individuals, businesses, and community groups interested in donating goods.
• Plan and manage seasonal and year-round in-kind donation drives, including toys, coats, school supplies, and other priority needs.
• Maintain and manage the in-kind section of the database and website, program wish lists, and alternative options for items we do not take.
• Partner with program staff to maintain current wish lists and identify emerging needs.
• Manage communications related to in-kind donations, ensuring a positive and responsive donor experience.
• Maintain accurate records within the donor database and online donation platforms.
• Coordinate the collection, transportation, and distribution of donated goods to program sites.
• Track and report on in-kind donation activity and impact.

Collaboration

• Work closely with colleagues across Development, Programs, Communications, and Operations to ensure volunteer and in-kind engagement supports organizational priorities.
• Build strong internal partnerships to identify opportunities for meaningful community engagement.
• Support systems to steward, cultivate and engage volunteers and in-kind to deepen their relationship with Goddard Riverside.
• Contribute to a collaborative, mission-driven Development Office committed to exceptional donor and volunteer experiences.
• Perform other duties as assigned.

The successful candidate is an enthusiastic relationship builder who enjoys connecting people with opportunities to make a difference. They are highly organized, proactive, and adaptable, balancing strategic thinking with hands-on execution. They thrive in a collaborative environment, build trust quickly with colleagues and community members, and are committed to creating welcoming, inclusive experiences for volunteers and donors alike.

Qualifications/Educational Requirements

• 3-5 years in volunteer or community engagement, non-profit program coordination or related work
• At least 2 years’ experience managing volunteers and volunteer programming
• Excellent interpersonal, communication and customer service skills
• Ability to problem solve and effectively navigate challenging conversations
• Experience managing large volumes of email, phone, and in-person communications.
• This position requires flexibility as key volunteer events and donation activities may occur on weekends and holidays, including Thanksgiving Day, Christmas Day and selected weekends throughout the year.

Skills, Knowledge and Abilities

• Exceptional organizational skills and attention to detail
• Demonstrated success managing multiple projects and deadlines
• Ability to work with a diverse population, both inside and outside the agency
• Self-directed with the ability to work both independently and as part of a team
• High level of energy, proactivity and commitment
• Strong interest in and willingness to collaborate with internal and external stakeholders

Computer Skills: To perform this job successfully, an individual must be:

• Proficient user of office technology and information systems (including Word, Excel, Outlook, PowerPoint)
• Familiar with or willing to learn donor databases, volunteer management software, and project management software (preferred: DonorPerfect, Corsizio, Monday.com)

Physical Requirements

• Extensive computer and phone use
• Regular off-site visits to program locations and events
• Able to stand for more than one hour
• Ability to lift and move supplies and in-kind donations

Work Environment

• Office
• Volunteer projects may include kitchens, storage rooms, outdoor settings, and other non-office environment

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.