Director of Community Outreach & Volunteer Services

Riverside Healthcare; Kankakee (IL); On-site; USD 57,000 - 76,000; Full time

Job summary

Riverside Healthcare in Illinois seeks a Director of Volunteer Services/Community Outreach to connect community members of all ages with active volunteering and to align Riverside staff with meaningful community involvement.

You will lead volunteers and oversee initiatives across the system, partnering with HR and Learning, expanding programs, and representing Riverside at events to gather feedback and elevate patient and guest experiences.

Qualifications

• Minimum of three years of experience in a related position in a professional setting.
• Must demonstrate a record of goal achievement.
• Strong interpersonal, written, and verbal communication skills.
• High degree of initiative with excellent, independent follow-through.
• Ability to interact effectively and in a professional manner with a wide array of people at all levels of the community and organization.
• Self-motivated, organized and goal-oriented team player, capable of managing several projects at once. Meets deadlines consistently.
• Experience working with Microsoft Office software.

Responsibilities

• Organize, motivate, train, and lead community volunteers, including coordination of the Animal Ambassadors program and services.
• Lead collaborative leadership style to draw and attract others.
• Oversee growth of Market Place gift shop.
• Expand volunteer involvement beyond hospital campus across the system.
• Identify, initiate, and deepen relationships with community stakeholders.
• Improve guest experience through signage and maps communications.
• Maintain a volunteer database and participate in community events to gather feedback.
• Schedule, implement, and suggest new programs, partnerships, and other community engagement initiatives.
• Partner with HR and Organizational Development to establish volunteers as a local talent pipeline.
• Administer and support Summer Internship program with Kankakee Area Career Center.
• Collaborate with clinical and non-clinical staff regarding opportunities for volunteers and interns.
• Oversee patient satisfaction and daily surgical schedule for Central Waiting staff and volunteers.

Skills

Interpersonal skills

Written communication

Verbal communication

Initiative

Organization

Team player

MS Office

Experience in related position

Education

Bachelor's degree

Master's degree in progress

Tools

Microsoft Office

Job description

Riverside Healthcare in Illinois seeks a Director of Volunteer Services/Community Outreach to connect community members of all ages with active volunteering and to align Riverside staff with meaningful community involvement.

You will lead volunteers and oversee initiatives across the system, partnering with HR and Learning, expanding programs, and representing Riverside at events to gather feedback and elevate patient and guest experiences.