Voluntary Benefits Client Lead & Strategy Manager

WTW; Cleveland (OH); In loco; USD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401k plan

Paid time off

Descrizione del lavoro

WTW is seeking a Health and Benefits Manager to join our Voluntary Benefit team. You will be the key client liaison, guiding projects and advising on plan design and management for voluntary programs across client organizations.

You will lead end-to-end client lifecycle activities, including open enrollment, carrier coordination, and performance analysis, with opportunities to grow into leadership roles and partner with senior directors on cutting-edge solutions.

Competenze

• 5+ years in voluntary benefits (consulting or carrier).
• Ability to expand relationships with current clients.
• Polished oral and written communication skills.
• Self-starter who can work independently and in a team.
• Flexible and proven issue-resolution ability.
• Strong analytical, creative and integrative skills.
• State Life and Health license required within 90 days.

Mansioni

• Serve as the primary client relationship manager for assigned voluntary benefits clients, providing end-to-end ownership across the client lifecycle, including ongoing consultation, issue resolution, and strategic support.
• Lead claims, billing, and service administration activities, including escalation management, commission oversight, carrier coordination, and ongoing program support.
• Manage carrier relationships and stewardship processes, including plan performance reviews, carrier meetings, accountability tracking, and strategic partnership development.
• Drive financial management and renewal strategies by analyzing plan performance, identifying optimization opportunities, negotiating rates, and presenting recommendations to clients.
• Lead voluntary benefits marketing and RFP initiatives, including carrier solicitation, proposal analysis, vendor evaluations, and recommendation development.
• Oversee open enrollment, implementation and client transition activities, including rate validation, communication review, carrier coordination, enrollment readiness, and new product implementations.
• Provide strategic consulting and performance analysis, including annual planning, enrollment results reviews, market trend analysis, and recommendations that support overall Health & Benefits strategies, partnering across Health & Benefits teams and other internal stakeholders to deliver integrated client solutions.

Conoscenze

Client relationship management

Communication

Analytical thinking

Project management

Negotiation

Formazione

State Life and Health license

Descrizione del lavoro

WTW is seeking a Health and Benefits Manager to join our Voluntary Benefit team. You will be the key client liaison, guiding projects and advising on plan design and management for voluntary programs across client organizations.

You will lead end-to-end client lifecycle activities, including open enrollment, carrier coordination, and performance analysis, with opportunities to grow into leadership roles and partner with senior directors on cutting-edge solutions.