VoIP & Unified Communications Engineer

Performance Food Group

Richmond (VA)

On-site

USD 70,000 - 100,000

Full time

36 hours ago

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Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group in Richmond, VA is seeking a Network Voice Engineer to design, implement, maintain, and troubleshoot enterprise voice and unified communications systems. This role focuses on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security.

If you’re a problem-solver who thrives in a fast-paced environment and enjoys working with cutting-edge collaboration technologies, we’d love to

Qualifications

Bachelor's degree in information technology, Engineering, or related field (or equivalent experience).
3–5 years of experience in VoIP and IP telephony.
Strong knowledge of SIP, RTP, SRTP, H.323 and codecs (G.711, G.729, Opus).
Experience with Cisco Voice platforms (CUCM/UCCX/Unity) or equivalent.
Solid networking fundamentals and ability to implement QoS for voice.
Familiarity with firewalls, NAT, VPNs, and voice security best practices.
Ability to troubleshoot using packet captures (Wireshark) and voice tools.

Responsibilities

Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid).
Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice).
Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity.
Monitor voice quality and performance (latency, jitter, packet loss, MOS).
Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi.
Implement QoS, VLANs, and network policies to ensure voice traffic prioritization.
Integrate voice systems with network infrastructure (routers, switches, firewalls).
Perform upgrades, patches, and migrations with minimal downtime.
Ensure high availability, redundancy, and disaster recovery for voice services.
Maintain documentation, diagrams, and operational procedures.
Collaborate with network, security, and application teams.
Provide Tier 2/3 support and on-call escalation as needed.