VoIP & Telecom Specialist

The New Jewish Home; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The New Jewish Home in New York is seeking a VoIP and Telecom Coordinator to maintain, configure, and troubleshoot the organization's VoIP, telephone, cabling, and endpoint systems. This hands-on, non-supervisory role reports to IT leadership and focuses on installation, updates, and routine support for voice and data infrastructure across the campus.

Ideal candidates have solid network fundamentals, strong problem solving, and meticulous documentation of wall jacks, circuits, and gear

Qualifications

• Associate degree or technical training in telecommunications, information technology, networking, or a related field preferred.
• Three or more years of hands-on experience supporting VoIP, telecommunications, structured cabling, desktops, laptops, networking, or related technical systems preferred.
• Relevant VoIP, networking, cabling, endpoint-support, or manufacturer certification preferred.
• Experience supporting a healthcare, senior-care, nonprofit, or similarly regulated environment preferred.
• This is a non-supervisory position with no direct reports.

Responsibilities

• Installs, configures, tests, replaces, and troubleshoots VoIP phones, conference phones, analog adapters, voicemail services, and related telecommunications equipment.
• Creates and modifies extensions, device assignments, voicemail settings, call-routing configurations, hunt groups, and other approved system settings within assigned access.
• Performs telephone moves, additions, changes, and disconnections based on approved service requests.
• Troubleshoots call-quality, registration, voicemail, handset, local connectivity, and basic carrier-related issues and escalates unresolved outages appropriately.
• Inspects, tests, troubleshoots, repairs, and replaces defective voice and data wall jacks, faceplates, connectors, patch cables, and related cabling components.
• Terminates and re-terminates copper cabling at wall jacks, patch panels, and other approved connection points using established cabling standards.
• Tests repaired or newly installed jacks and cable connections to verify continuity, labeling, connectivity, and proper operation.
• Maintains accurate labeling and documentation of wall jacks, cable runs, patch-panel connections, telephone extensions, and network-port assignments.
• Performs routine maintenance and technical support for desktops, laptops, and related endpoint equipment, including hardware and peripheral replacement, software installation, operating-system and application updates, configuration, deployment, and troubleshooting.
• Responds to assigned telecommunications and endpoint tickets and documents diagnostic steps, work performed, resolutions, equipment changes, and escalations.

Skills

VoIP troubleshooting

Cabling & wiring

Cable testing

Wall jacks & terminations

TCP/IP basics

Desktop/Laptop hardware

Documentation & labeling

Troubleshooting & customer support

Organization & communication

Non-supervisory role

Education

Associate degree or technical training in telecommunications/IT

Job description

The New Jewish Home in New York is seeking a VoIP and Telecom Coordinator to maintain, configure, and troubleshoot the organization's VoIP, telephone, cabling, and endpoint systems. This hands-on, non-supervisory role reports to IT leadership and focuses on installation, updates, and routine support for voice and data infrastructure across the campus.

Ideal candidates have solid network fundamentals, strong problem solving, and meticulous documentation of wall jacks, circuits, and gear