AI Telephony Engineer for Medical Call Systems

present of AI; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

present of AI is seeking a VoIP-focused engineer in San Francisco to ensure medical practices can rely on clear, connected calls with an AI voice agent on top of the telephony layer. You will read SIP traces, interpret packet captures, and explain fixes to engineers and office staff, while spotting repeat issues to improve monitoring and internal guides.

Candidates should have hands-on VoIP experience, familiarity with CPaaS tools like Twilio or SignalWire, and basic scripting to automate

Qualifications

• Hands-on VoIP experience with enterprise telephony
• Ability to read SIP traces and packet captures
• Ability to explain fixes clearly to engineers and office staff

Responsibilities

• Keep phone systems for medical practices working reliably.
• Read SIP traces and packet captures to diagnose issues.
• Explain fixes calmly to both engineers and office staff.
• Identify recurring problems and help improve monitoring and internal guides.

Skills

VoIP troubleshooting

SIP tracing

RTP troubleshooting

PBX log analysis

Customer-facing support

Python scripting

Tools

Twilio

SignalWire

Wireshark

Job description

present of AI is seeking a VoIP-focused engineer in San Francisco to ensure medical practices can rely on clear, connected calls with an AI voice agent on top of the telephony layer. You will read SIP traces, interpret packet captures, and explain fixes to engineers and office staff, while spotting repeat issues to improve monitoring and internal guides.

Candidates should have hands-on VoIP experience, familiarity with CPaaS tools like Twilio or SignalWire, and basic scripting to automate