VOIP & Networking Help Desk Specialist

deploy; Birmingham (AL); On-site; USD 33,280 - 41,600; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

deploy is hiring a full-time Help Desk Specialist in Birmingham to support VoIP systems and resolve technical issues. Ideal candidates should have strong communication skills, attention to detail, and a desire to learn more about technology.

The position offers competitive pay and benefits like health insurance and a 401(k). Additionally, there are opportunities for on-call work with a flexible schedule, perfect for those balancing family or personal commitments.

Qualifications

• High attention to detail required.
• Excellent typing and written communication skills.
• 2 years of customer service experience preferred.

Responsibilities

• Respond to client queries via phone and email about VoIP systems.
• Troubleshoot technical issues related to LAN/WAN.
• Proficiently use FreePBX/Asterisk to assist clients.

Skills

Attention to detail

Excellent communication skills

Problem-solving

Typing speed of at least 35 WPM

Proficient in English

Education

High school or equivalent

Tools

FreePBX

Asterisk

Job description

deploy is hiring a full-time Help Desk Specialist in Birmingham to support VoIP systems and resolve technical issues. Ideal candidates should have strong communication skills, attention to detail, and a desire to learn more about technology.

The position offers competitive pay and benefits like health insurance and a 401(k). Additionally, there are opportunities for on-call work with a flexible schedule, perfect for those balancing family or personal commitments.