Voice L2 Technician

In-Telecom; Kennesaw (GA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Job summary

In-Telecom Consulting, LLC is seeking an IT Support Technician to provide help desk assistance, focusing on IP Office and ITC Cloud phone systems with tier 1–2 support. This role, located in Georgia, offers a path to handle diverse client environments and remote tickets while delivering professional service.

The position emphasizes independent work, strong communication, and dependable support across installation, troubleshooting, and service requests, with a comprehensive benefit package

Qualifications

• 2+ years of IT or telecom support experience (MSP/VoIP background preferred).
• Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus).
• Strong client service and communication skills.

Responsibilities

• Provide onsite support for Avaya IP Office and ITC Cloud phone systems.
• Perform installs, cutovers, troubleshooting, and service requests.
• Handle remote help desk tickets, including voice and tier 1–2 desktop support.
• Document all work and resolve issues in ConnectWise Manage.
• Communicate effectively with clients and deliver professional support experiences.
• Ensure accurate time entry, ticket notes, and follow-up actions.

Skills

IT support

VoIP systems

Customer service

Tools

Avaya IP Office

NetSapiens

8x8

ConnectWise Manage

Job description

We are seeking an IT Support Technician for a role that provides help desk support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support.

Department: Service Desk

Location: Georgia

Compensation: $55,000 - $65,000 / year

We are seeking an IT Support Technician for a role that provides help desk support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support. This role is ideal for someone who enjoys variety, can work independently, and provides dependable support.

Key Responsibilities

• Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints
• Perform service for installs, cutovers, troubleshooting, and service requests
• Work remote help desk tickets, including:
  • Voice tickets (IP Office, ITC Cloud, hosted platforms)
  • Tier 1–2 desktop support
  • General client issues as assigned
• Document all work and resolve issues efficiently in ConnectWise Manage
• Communicate effectively with clients and deliver professional support experiences
• Ensure accurate time entry, ticket notes, and follow-up actions

Skills, Knowledge & Expertise

• 2+ years of IT or telecom support experience (MSP/VoIP background preferred)
• Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
• Strong client service and communication skills

Preferred Certifications (nice to have)

• CompTIA A+, Network+
• Avaya IP Office ACIS/ACSS
• SIP/VoIP certifications (e.g., SIP School SSCA)
• NetSapiens or 8x8 platform training

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.