VoIP Help Desk Technician (Tier 1–2)

In-Telecom

Kennesaw (GA)

On-site

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Job summary

In-Telecom Consulting, LLC is seeking an IT Support Technician to provide help desk assistance, focusing on IP Office and ITC Cloud phone systems with tier 1–2 support. This role, located in Georgia, offers a path to handle diverse client environments and remote tickets while delivering professional service.

The position emphasizes independent work, strong communication, and dependable support across installation, troubleshooting, and service requests, with a comprehensive benefit package

Qualifications

2+ years of IT or telecom support experience (MSP/VoIP background preferred).
Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus).
Strong client service and communication skills.

Responsibilities

Provide onsite support for Avaya IP Office and ITC Cloud phone systems.
Perform installs, cutovers, troubleshooting, and service requests.
Handle remote help desk tickets, including voice and tier 1–2 desktop support.
Document all work and resolve issues in ConnectWise Manage.
Communicate effectively with clients and deliver professional support experiences.
Ensure accurate time entry, ticket notes, and follow-up actions.

Skills

IT support

VoIP systems

Customer service

Tools

Avaya IP Office

NetSapiens

8x8

ConnectWise Manage

Job description

The position emphasizes independent work, strong communication, and dependable support across installation, troubleshooting, and service requests, with a comprehensive benefit package

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