VoIP & Network Switch Engineer - DoD Clearance

Jobtailor; Oklahoma; On-site; USD 85,000 - 130,000; Full time

Job summary

Jobtailor is seeking a qualified VoIP/Avaya administrator to support base communications systems in a DoD framework. You will manage voice switching, IP media interfaces, and related databases, ensuring security and compliance while handling upgrades and patches.

Requirements include a minimum of four years in telecommunications, DoD 8140 certification, and Secret clearance. You will work with REMEDY ITSM and cross-functional teams to maintain voice delivery services and system integrity.

Qualifications

• Minimum four (4) years of experience with telecommunications industry services, solutions and trends.
• Experience administering and maintaining VoIP/Avaya phone systems.
• Current DoD 8140 certification.
• National Security background investigation required; Secret clearance.
• Direct experience with host/remote voice switching systems and IP media systems.
• Proficiency in provisioning, altering, and auditing telco/VoIP databases.
• Familiarity with REMEDY ITSM ticketing framework.
• Understanding of SIP/H.323 signaling and trunk circuits.
• Knowledge of DoD AF policies and regulations.
• Strong written and verbal communication.

Responsibilities

• Perform system management, configuration administration, and routine maintenance for base communications systems (BTS).
• Maintain end-to-end voice path integrity.
• Manage switch configurations.
• Perform software/firmware changes and emergency patches.
• Administer data lifecycle management and reclamation of unused lines.
• Document and audit database configurations, circuit paths, and user profiles.
• Manage user and device databases for VoIP telephones.
• Troubleshoot REMEDY tickets and resolve customer issues.
• Provide maintenance at demarcation points including ports and equipment.
• Communicate effectively with all levels of staff and stakeholders.

Skills

VoIP/Avaya admin

DoD 8140 certification

Secret clearance

REMEDY ITSM experience

SIP/H.323 signaling

Troubleshooting

Database provisioning

Communication skills

Tools

REMEDY

Microsoft Office Suite

Job description

Jobtailor is seeking a qualified VoIP/Avaya administrator to support base communications systems in a DoD framework. You will manage voice switching, IP media interfaces, and related databases, ensuring security and compliance while handling upgrades and patches.

Requirements include a minimum of four years in telecommunications, DoD 8140 certification, and Secret clearance. You will work with REMEDY ITSM and cross-functional teams to maintain voice delivery services and system integrity.