Voice L2 Technician | Remote VoIP & IP Office Support

In-Telecom; Georgia; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Job summary

In-Telecom is hiring a Voice L2 Technician in Georgia to provide help desk remote support for their IP Office and ITC Cloud phone systems. The role is focused on tier 1-2 support and is ideal for those who enjoy variety and can work independently.

Key responsibilities include onsite support for phone systems, resolving remote help desk tickets, and ensuring efficient documentation of work performed. Candidates should have at least 2 years of telecom support experience and strong communication skills.

Benefits include medical, dental, vision, and life insurance, along with a 401k plan.

Qualifications

• 2+ years of IT or telecom support experience.
• Familiarity with Avaya IP Office and cloud phone systems.
• Strong communication and client service skills.

Responsibilities

• Provide onsite support for Avaya IP Office systems.
• Work on remote help desk tickets.
• Document work and resolve issues in ConnectWise Manage.

Skills

IT or telecom support experience

Client service skills

Communication skills

Tools

Avaya IP Office

NetSapiens

8x8

Job description

In-Telecom is hiring a Voice L2 Technician in Georgia to provide help desk remote support for their IP Office and ITC Cloud phone systems. The role is focused on tier 1-2 support and is ideal for those who enjoy variety and can work independently.

Key responsibilities include onsite support for phone systems, resolving remote help desk tickets, and ensuring efficient documentation of work performed. Candidates should have at least 2 years of telecom support experience and strong communication skills.

Benefits include medical, dental, vision, and life insurance, along with a 401k plan.