Senior Telecom Helpdesk Technician - Tier III (Hybrid)

TeleVoIPs, LLC; Brandon (FL); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Paid training and certifications

Generous paid time off

Medical, Dental and Vision Insurance

401(k) Matching

Company team-building events

Job summary

A VoIP solutions provider in Brandon, FL, seeks a Telecommunications Helpdesk Technician to provide advanced troubleshooting and support for clients. The role involves optimizing documentation and collaborating with sales and IT teams. Candidates should have strong expertise in packet captures and SIP signaling, with a competitive salary range of $70k to $105k. The company offers a hybrid work environment and excellent benefits.

Qualifications

• Experience in advanced troubleshooting of VoIP and network issues.
• Expert in call quality diagnostics.
• Ability to create and optimize documentation for technical processes.

Responsibilities

• Provide advanced troubleshooting for customer inquiries regarding telecom services.
• Monitor technical communications and suggest improvements.
• Collaborate with sales and IT teams to resolve issues.

Skills

Expert troubleshooting

Packet captures analysis

SIP signaling

Documentation optimization

API integrations

Job description

A VoIP solutions provider in Brandon, FL, seeks a Telecommunications Helpdesk Technician to provide advanced troubleshooting and support for clients. The role involves optimizing documentation and collaborating with sales and IT teams. Candidates should have strong expertise in packet captures and SIP signaling, with a competitive salary range of $70k to $105k. The company offers a hybrid work environment and excellent benefits.