Voice L2 Technician

in-telecom

Georgia

On-site

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Job summary

In-Telecom is hiring a Voice L2 Technician in Georgia to provide help desk remote support for their IP Office and ITC Cloud phone systems. The role is focused on tier 1-2 support and is ideal for those who enjoy variety and can work independently.

Key responsibilities include onsite support for phone systems, resolving remote help desk tickets, and ensuring efficient documentation of work performed. Candidates should have at least 2 years of telecom support experience and strong communication skills.

Benefits include medical, dental, vision, and life insurance, along with a 401k plan.

Qualifications

2+ years of IT or telecom support experience.
Familiarity with Avaya IP Office and cloud phone systems.
Strong communication and client service skills.

Responsibilities

Provide onsite support for Avaya IP Office systems.
Work on remote help desk tickets.
Document work and resolve issues in ConnectWise Manage.

Skills

IT or telecom support experience

Client service skills

Communication skills

Tools

Avaya IP Office

NetSapiens

8x8

Job description

Voice L2 Technician

Department: Service Desk

Employment Type: Full Time

Location: Georgia

Reporting To: Billy Schuld

Compensation: $55,000 - $65,000 / year

Description

We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support.

This role is ideal for someone who enjoys variety, can work independently i, and provides dependable remote support.

Key Responsibilities

Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints
Perform service for installs, cutovers, troubleshooting, and service requests
Work remote help desk tickets, including:
- Voice tickets (IP Office, ITC Cloud, hosted platforms)
- Tier 1–2 desktop support
- General client issues as assigned
Document all work and resolve issues efficiently in ConnectWise Manage
Communicate effectively with clients and deliver professional support experiences
Ensure accurate time entry, ticket notes, and follow-up actions

Skills, Knowledge & Expertise

2+ years of IT or telecom support experience (MSP/VoIP background preferred)
Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
Strong client service and communication skills

Preferred Certifications (nice to have)