VOIP & Contact Center Systems Engineer

TRC Talent Solutions

United States

On-site

USD 75,000 - 105,000

Full time

2 days ago

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Job summary

TRC Talent Solutions is partnering with a growing healthcare organization to hire a VOIP & Contact Center Administrator. This role will support enterprise telephony and contact center platforms while helping drive modernization initiatives across voice, contact center, and unified communications environments.

Responsibilities include administering VOIP and contact center platforms, configuring 3CX environments, supporting NICE CXone, Five9, and RingCentral, and troubleshooting IVR and call

Qualifications

3+ years of experience supporting VOIP, telecommunications, contact center, or unified communications environments.

Responsibilities

Administer and support VOIP and contact center platforms, including user management, call routing, queue configuration, and system maintenance.

Skills

VOIP

Contact center

Unified communications

Tools

3CX

NICE CXone

Five9

RingCentral

Job description

Responsibilities include administering VOIP and contact center platforms, configuring 3CX environments, supporting NICE CXone, Five9, and RingCentral, and troubleshooting IVR and call

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