VOIP Administrator

TRC Talent Solutions; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

TRC Talent Solutions is partnering with a growing healthcare organization to hire a VOIP & Contact Center Administrator. This role will support enterprise telephony and contact center platforms while helping drive modernization initiatives across voice, contact center, and unified communications environments.

Responsibilities include administering VOIP and contact center platforms, configuring 3CX environments, supporting NICE CXone, Five9, and RingCentral, and troubleshooting IVR and call

Qualifications

• 3+ years of experience supporting VOIP, telecommunications, contact center, or unified communications environments.

Responsibilities

• Administer and support VOIP and contact center platforms, including user management, call routing, queue configuration, and system maintenance.

Skills

VOIP

Contact center

Unified communications

Tools

3CX

NICE CXone

Five9

RingCentral

Job description

TRC Talent Solutions is partnering with a growing healthcare organization to hire a VOIP & Contact Center Administrator. This role will support enterprise telephony and contact center platforms while helping drive modernization initiatives across voice, contact center, and unified communications environments.

Responsibilities

• Administer and support VOIP and contact center platforms, including user management, call routing, queue configuration, and system maintenance.
• Configure and troubleshoot 3CX environments, including queues, call groups, and user accounts.
• Support NICE CXone administration, user provisioning, script updates, and issue resolution.
• Assist with Five9 administration, campaign management, skill assignments, and contact center support.
• Troubleshoot IVR, call flow, voice quality, connectivity, and call-routing issues.
• Analyze network traffic using Wireshark and other troubleshooting tools.
• Collaborate with networking, infrastructure, and support teams to resolve escalated issues.
• Monitor system performance and recommend improvements.
• Maintain technical documentation and support reporting activities within RingCentral and other platforms.

Requirements

• 3+ years of experience supporting VOIP, telecommunications, contact center, or unified communications environments.
• Experience with one or more of the following platforms:
• 3CX
• NICE CXone
• Five9
• RingCentral
• Strong troubleshooting experience in SIP and VOIP environments.
• Experience using Wireshark or similar network analysis tools.
• Understanding of TCP/IP, DNS, DHCP, routing, switching, and VLANs.
• Experience supporting users, queues, call flows, IVRs, and contact center operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Network+ certification.
• CCNA certification or pursuit of certification.
• Experience supporting healthcare organizations or multi-site operations.
• Familiarity with contact center reporting and analytics.
• Experience with cloud-based telephony and collaboration platforms.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.