Voice Systems Engineer II: Modernize & Secure Backbone

Alaska Communications; Anchorage (AK); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work option

Professional growth

Job summary

Alaska Communications in Anchorage is seeking a Systems Engineer II to design, implement, and support the company’s voice infrastructure, including MetaSwitch provisioning, SS7, STPs, and legacy platforms.

This mid‑level role requires hands‑on experience with VoIP, SBCs, and lifecycle management, offering opportunities to modernize networks, participate in regulatory‑compliant deployments, and work across cross‑functional teams.

Qualifications

• 3–5 years in voice systems administration or engineering.
• Proficiency with voice applications.
• Extensive experience with SS7, Session Border Controllers, VoIP deployment, LNP, and voice‑call‑flow analysis.
• Solid understanding of MetaSwitch provisioning and translations, SS7/Signal Transfer Points, Adtran access devices, and legacy switching platforms including DMS‑100, DMS‑10, Redcom, and Mitel.
• Experience configuring translations for local and long‑distance routing across multiple switch technologies.
• Experience using monitoring and logging tools—including SAS, Tekno, DMS PMdebug, CallTrak, and DLOG—to analyze performance and troubleshoot voice‑network issues
• Experienced in coordinating and performing upgrades across Meta’s network‑element architecture, including CFS, EAS, UMG, SBC, and associated services
• Strong troubleshooting skills and attention to detail.

Responsibilities

• Design, deploy, and support voice switching infrastructure (physical and virtual) across production and development environments.
• Maintain, optimize, and troubleshoot carrier‑grade voice switching systems such as Meta, Adtran, DMS‑100, DMS‑10, Redcom, and Mitel.
• Manage, optimize, and maintain Signal Transfer Points (STPs) across a statewide SS7 network, ensuring reliable routing, seamless interoperability, and optimum signaling.
• Manage and optimize fraud‑management platforms—such as ClearIP to identify toll‑fraud patterns, implement detection rules, and ensure rapid response to emerging threats.
• Engineer, deploy, and maintain Viper‑based 911 PSAP systems, ensuring compliance with state and federal emergency‑service regulations and providing technical support for CALEA lawful‑intercept requirements
• Monitor and analyze system performance, lead root‑cause investigations for outages, and enhance monitoring frameworks to address newly identified vulnerabilities
• Configure, upgrade, monitor, and troubleshoot Session Border Controllers to support statewide VoIP traffic, SIP carrier services, and secure interconnects with partner networks. Ensure platform meets current FCC and regulatory standards including Stir/Shaken, DNO, Ray Baum and Kari’s Law.
• Design, implement, and support voice‑network solutions that align with capital project plans, long‑term network strategy, and organizational goals
• Collaborate with cross‑functional teams to support voice‑application deployments, upgrades, and infrastructure changes
• Strengthen voice‑infrastructure security by applying software patches, executing system‑hardening procedures, and ensuring compliance with recognized security best practices and policies
• Share responsibility for 24/7 support coverage through a skill‑based callout rotation
• Develop and maintain detailed documentation for system configurations, standard procedures, and network infrastructure diagrams.
• Perform other duties as necessary.

Skills

SS7

VoIP

SBC

MetaSwitch

DMS-100

DMS-10

Mitel

Adtran

LNP

Troubleshooting

Education

Bachelors in Telecommunications Engineering

Tools

SAS

Tekno

DMS PMdebug

CallTrak

DLOG

Job description

Alaska Communications in Anchorage is seeking a Systems Engineer II to design, implement, and support the company’s voice infrastructure, including MetaSwitch provisioning, SS7, STPs, and legacy platforms.

This mid‑level role requires hands‑on experience with VoIP, SBCs, and lifecycle management, offering opportunities to modernize networks, participate in regulatory‑compliant deployments, and work across cross‑functional teams.