Voice Process Executive

Allegis Group; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Allegis Group in the United States is seeking a Patient Access Support specialist to handle inbound calls from patients, providers, and pharmacies, assisting with therapy support, benefits verification, prior authorization, and patient access programs.

You will document interactions accurately, ensure compliance, and deliver high-quality customer service while managing a high volume of calls in a regulated healthcare environment.

Qualifications

• Minimum 2+ years in an international contact center/inbound voice process.
• US Healthcare experience mandatory (Patient Access, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP).
• Strong communication, customer service, and problem-solving skills.
• Ability to manage high-volume calls and meet quality metrics.
• Experience working in a regulated healthcare environment.

Responsibilities

• Handle inbound calls from patients, providers, and pharmacies regarding therapy support, prescriptions, benefits verification, prior authorization, and patient access programs.
• Ensure accurate documentation, compliance, and excellent customer service.

Skills

US Healthcare experience

Inbound calls

Customer service

Regulated environment

Job description

Role & responsibilities

Handle inbound calls from patients, providers, and pharmacies regarding therapy support, prescriptions, benefits verification, prior authorization, and patient access programs. Ensure accurate documentation, compliance, and excellent customer service.

Requirements

• Minimum 2+ years of experience in an international contact center/inbound voice process.
• US Healthcare experience is mandatory (Patient Access, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP).
• Strong communication, customer service, and problem-solving skills.
• Ability to manage high-volume calls and meet quality metrics.
• Experience working in a regulated healthcare environment.