Voice of Customer Insights Analyst

WM; United States; On-site; USD 77,000 - 112,815; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

Stock Purchase Plan

Paid Vacation, Holidays, and Personal Days

Job summary

WM is seeking a Voice of Customer (VOC) Business Analyst to join our CE Business Solutions Reporting & Analytics team. The ideal candidate will transform customer feedback into actionable insights to enhance customer experience. This role involves data analysis, stakeholder collaboration, and translating metrics into recommendations.

Requirements include a Bachelor’s Degree or equivalent experience, and proficiency in Microsoft applications. The position is based in the United States, with a salary range of $77,000 - $112,815, and eligibility for bonuses.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• At least 3 years of relevant experience.
• Experience in data translation into actionable insights.

Responsibilities

• Collect and analyze customer feedback data.
• Measure success using KPIs and identify areas for improvement.
• Provide recommendations to enhance customer service experience.

Skills

Effective communicator

Data analysis

Microsoft Office proficiency

Ability to lead and influence

KPI measurement

Education

Bachelor’s Degree

High School Diploma or GED + 4 years experience

PMI Certification

Job description

WM is seeking a Voice of Customer (VOC) Business Analyst to join our CE Business Solutions Reporting & Analytics team. The ideal candidate will transform customer feedback into actionable insights to enhance customer experience. This role involves data analysis, stakeholder collaboration, and translating metrics into recommendations.

Requirements include a Bachelor’s Degree or equivalent experience, and proficiency in Microsoft applications. The position is based in the United States, with a salary range of $77,000 - $112,815, and eligibility for bonuses.