Senior VoC & Customer Insights Analyst

Principal Financial Group; Des Moines (IA); Sur place; USD 69 000 - 109 000; Plein temps

Avantages offerts par ce poste

Pension Eligible

Flexible Time Off

Résumé du poste

Principal Financial Group is seeking a Senior Voice of the Customer (VoC) Analyst on the Customer Insights Activation Team in Des Moines, IA. You will translate customer feedback into strategic guidance and measurable goals, driving business growth through actionable insights.

The role focuses on analyzing customer data, creating compelling visualizations, and presenting findings to stakeholders to influence decision-making.

Qualifications

• 2+ years of CX experience focusing on customer feedback management and VOC analytics.
• 2+ years of experience with Qualtrics or similar survey tools.
• Strong project and stakeholder management across cross-functional teams.
• Proficient in synthesizing diverse data sources to create visualizations and deliver actionable insights.

Responsabilités

• Analyze and synthesize customer data from multiple sources to identify patterns and actionable insights.
• Design and deliver clear, persuasive insights through storytelling and visuals for stakeholders.
• Communicate complex ideas effectively via reports and presentations.
• Manage end-to-end projects and coordinate cross-functional teams to meet timelines.
• Support strategic decision-making by refining insights to inform business strategies.
• Foster collaboration and a world-class work environment within the team.

Connaissances

CX experience

Qualtrics

Stakeholder management

Data storytelling

Data visualization

Formation

Bachelor's degree or equivalent experience

Outils

Qualtrics

Description du poste

Principal Financial Group is seeking a Senior Voice of the Customer (VoC) Analyst on the Customer Insights Activation Team in Des Moines, IA. You will translate customer feedback into strategic guidance and measurable goals, driving business growth through actionable insights.

The role focuses on analyzing customer data, creating compelling visualizations, and presenting findings to stakeholders to influence decision-making.