Voice, Network & CCaaS Engineer — Hybrid Role

Roadrunner Transportation Systems Inc; Downers Grove (IL); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Job summary

Roadrunner Transportation Systems Inc. is seeking an IT Engineer specialized in Voice, Network, and CCaaS to enhance operational efficiency. This full-time hybrid role based in Downers Grove, IL, focuses on the improvement and management of voice platforms, ensuring system stability and performance.

Key responsibilities include leading initiatives for Cisco voice and CCaaS platforms, troubleshooting complex issues, and driving operational improvements. A competitive compensation package including benefits is offered.

Qualifications

• Proven experience owning voice and CCaaS platforms.
• Hands-on experience with Cisco UC (CUCM) and Microsoft Teams Voice.
• Strong understanding of network fundamentals impacting real-time traffic.

Responsibilities

• Lead voice platform evolution and own Cisco voice environment.
• Act as a core technical owner for the CCaaS initiative.
• Work across network paths to ensure reliable voice and CCaaS performance.

Skills

Cisco UC (CUCM)

Microsoft Teams Voice

Network fundamentals

Troubleshooting across layers

Contact center platforms

Tools

Five9

Zoom

Nice

Job description

Roadrunner Transportation Systems Inc. is seeking an IT Engineer specialized in Voice, Network, and CCaaS to enhance operational efficiency. This full-time hybrid role based in Downers Grove, IL, focuses on the improvement and management of voice platforms, ensuring system stability and performance.

Key responsibilities include leading initiatives for Cisco voice and CCaaS platforms, troubleshooting complex issues, and driving operational improvements. A competitive compensation package including benefits is offered.