Voice Engineer/Network engineer

Global Business Ser. 4u; Tampa (FL); On-site; USD 75,000 - 110,000; Part time

Job summary

Global Business Ser. 4u seeks a mid-level Cisco engineer based in Tampa to support voice infrastructure, perform call tracing, configure CUCM features such as Device Pools and Call Search Spaces, and troubleshoot SIP connectivity.

Experience with Teams Direct Routing, BGP/OSPF, SDWAN, and LAN/WAN is valuable. You will work in a small shop, coordinate with NA resources, and assist with server moves on a local, temporary contract.

Qualifications

• Advanced Cisco Voice skills with ability to trace calls, configure Device Pools and Call Search Spaces, and troubleshoot SIP connectivity.
• Familiar with Microsoft Teams Direct Routing (Teams calling) and its integration with voice infrastructure.
• Knowledge of BGP, OSPF, SDWAN, WAN and LAN technologies to support network infrastructure.

Responsibilities

• Provide day-to-day hands-on support in a small shop environment.
• Perform voice infrastructure maintenance and issues resolution including call tracing and SIP problems.
• Collaborate with senior engineers and local resources on server moves and network changes.

Skills

Cisco Voice

Call Tracing

CUCM

Device Pools

Call Search Spaces

SIP Troubleshooting

Teams Direct Routing

CCNP Collaboration

CCNP R&S

Education

CCNP R&S

CCNP Collaboration

Tools

CUCM

Cisco IOS

SDWAN

Job description

We are seeking a professional with advanced Cisco Voice skills. The ideal candidate should be adept at call tracing, creating Device Pools and Call Search Spaces, conducting voice packet captures for call troubleshooting, and resolving SIP connectivity issues. Additionally, experience with Microsoft Teams Direct Route (Teams calling) would be highly valuable, as these are areas where I require support.

Furthermore, the candidate must possess comprehensive knowledge of BGP, OSPF, SDWAN, WAN, and LAN technologies to ensure we have the appropriate level of support for our network infrastructure. A candidate with a CCNP R&S or CCNP Collaboration certification would likely be a good fit for this role”

• Replacement for current resource due to quality
• Network and server moves
• Local
• Temporary contract (around 12m)

Process

• Send top 2 candidates to Jim
• 2 Step: Rick will screen initially; Jim will do final
• Details:
• Cisco, Mid-level Engineer
• No project specific work, management of day to day
• Best fit is a smaller environment hands on person with small shop mentality
• Will be dealing w/ NA resources having network issues locally & need guidance, talking smart hands / people in steel mills
• Will work with Sr. Level Engineer
• MDF/IDF environment, but no large DC
• All routers/switches/voice for all GLN
• MS Teams Direct Routing
• CUCM
• End of Feb - Server moves
• SDWAN run thru Brazil so potential to work alongside Brazil
• Moving MDF - giving half of 7th floor back; cable movement w/ GC & EC from building perspective there may need switch movement
• Being able to speak Portuguese is beneficial