Voice Engineer II: Teams Voice & SIP Migrations

Leggett & Platt, Inc.; Carthage (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

Leggett & Platt Inc. is seeking a Voice Engineer II to support enterprise voice and unified communications. You will help design, migrate, and operate voice systems, including Microsoft Teams Voice and Direct Routing, CUCM, and AudioCodes infrastructure.

You will develop call flows, runbooks, and documentation while collaborating with network, security, and carrier teams to ensure highly available voice services across the organization.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of enterprise voice engineering experience.
• Experience supporting Microsoft Teams Voice and Direct Routing.
• Experience administering Cisco Unified Communications Manager (CUCM).
• Experience supporting AudioCodes SBCs and media gateways.
• Experience with voice migration projects involving PBX, TDM, PRI, analog, or SIP-based technologies.
• Strong understanding of SIP, RTP/SRTP, TLS, PSTN Connectivity.
• Experience creating technical documentation, call flow diagrams, and implementation procedures.

Responsibilities

• Support migrations from legacy PBX, TDM, PRI, and analog to Microsoft Teams Voice and centralized SIP-based services.
• Assist with implementing approved voice designs, migration plans, technology upgrades, and modernization initiatives.
• Develop and maintain high-level designs, low-level designs, call flow diagrams, network diagrams, migration runbooks, and operational documentation.
• Configure and support Microsoft Teams Phone, including Direct Routing, dial plans, voice routing policies, Auto Attendants, Call Queues, Resource Accounts, and emergency calling policies.
• Administer and maintain AudioCodes SBCs and gateways supporting Direct Routing, SIP trunking, and enterprise voice services.
• Support AudioCodes MP-124 and other gateway solutions used to integrate analog and legacy telephony services into SIP-based environments.
• Assist with migrations and support of analog devices including paging systems, overhead speakers, elevator phones, emergency phones, door phones, alarm dialers, and fax services.
• Configure and support Cisco Unified Communications Manager (CUCM), including SIP trunks, route patterns, translation patterns, calling search spaces, partitions, device pools, and dial plans.
• Support interoperability and coexistence between Microsoft Teams, Cisco UC platforms, AudioCodes infrastructure, and telecommunications carriers.
• Assist with E911 and Dynamic Emergency Calling deployments, testing, location management, and ongoing support.
• Troubleshoot SIP, RTP, SRTP, TLS, voice routing, call quality, codec negotiation, and interoperability issues across voice platforms.
• Analyze SIP traces, AudioCodes logs, CUCM traces, Teams Call Analytics, CQD reports, and packet captures to identify and resolve service issues.
• Support SIP trunk deployments, carrier integrations, telephone number porting activities, and transitions from traditional telephony services to SIP architecture.
• Participate in system upgrades, maintenance windows, firmware updates, testing activities, disaster recovery exercises, and production cutovers.
• Provide Tier I and Tier II operational support and collaborate with network, security, infrastructure, and carrier teams to maintain highly available voice services.

Skills

Microsoft Teams Voice

Direct Routing

AudioCodes SBCs

CUCM

SIP technologies

Enterprise voice troubleshooting

VoIP networking

Education

Bachelor's degree or equivalent combination of education and experience

Tools

AudioCodes SBCs

CUCM

Job description

Leggett & Platt Inc. is seeking a Voice Engineer II to support enterprise voice and unified communications. You will help design, migrate, and operate voice systems, including Microsoft Teams Voice and Direct Routing, CUCM, and AudioCodes infrastructure.

You will develop call flows, runbooks, and documentation while collaborating with network, security, and carrier teams to ensure highly available voice services across the organization.