Voice Engineer

BridgeView; New York (NY); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Job summary

BridgeView is seeking a junior to mid-level Voice Engineer to support a global corporate voice infrastructure spanning the Americas, EMEA, and APAC. You will provide Tier 1-3 technical support and help advance voice technology initiatives across CUCM, voice gateways, Unity Connection, UCCX, SIP, and related systems.

The ideal candidate has hands-on Cisco IPT experience, strong troubleshooting skills, and the ability to manage multiple priorities in a fast-paced multinational environment, with a

Qualifications

• 3+ years of experience supporting Cisco IPT within a medium-to-large enterprise environment.

Responsibilities

• Provide Tier 1, 2, and 3 voice technical support for local and remote offices across multiple global regions.
• Administer, monitor, maintain, and troubleshoot Cisco Unified Communications Manager (CUCM) environments.
• Configure and support Cisco voice gateways, Unity Connection, and UCCX.
• Plan, test, and implement upgrades and fixes across voice platforms.
• Troubleshoot MGCP, SIP, CUBE, RTP, and H.323 environments, including log collection and debugging.
• Work with telecommunications providers to provision, configure, and test circuits and DDI numbers.
• Partner with internal teams and external vendors to resolve circuit, network, and application issues.
• Create and maintain installation, troubleshooting, and technical how-to documentation.
• Participate in an out-of-hours support rotation as required.

Skills

Cisco IPT experience

VoIP technologies

SIP

MGCP

H.323

Troubleshooting

CUCM administration

Call routing & dial plans

ServiceNow/Remedy/HEAT tickets

Networking basics

Education

Bachelor's degree in Engineering/IT/Computing

Tools

CUCM

Unity Connection

UCCX

Cisco gateways

Job description

BENEFITS: Medical, Dental & Vision, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).

JOB OVERVIEW

We are seeking a junior to mid-level Voice Engineer to support a global corporate voice infrastructure spanning the Americas, EMEA, and APAC. This role provides Tier 1, 2, and 3 technical support while contributing to local and global voice technology initiatives. The engineer will work across Cisco voice technologies, including CUCM, voice gateways, Unity Connection, UCCX, SIP, and related infrastructure. The ideal candidate brings hands-on Cisco IPT experience, strong troubleshooting skills, and the ability to independently manage multiple priorities in a global environment.

RESPONSIBILITIES

• Perform day-to-day MACD activities, including provisioning for new hires, departures, and office relocations.
• Provide Tier 1, 2, and 3 voice technical support for local and remote offices across multiple global regions.
• Administer, monitor, maintain, and troubleshoot Cisco Unified Communications Manager (CUCM) environments.
• Configure and support Cisco voice gateways, Unity Connection, and UCCX.
• Plan, test, and implement upgrades and fixes across voice platforms.
• Troubleshoot MGCP, SIP, CUBE, RTP, and H.323 environments, including log collection and debugging.
• Work with telecommunications providers to provision, configure, and test circuits and DDI numbers.
• Partner with internal teams and external vendors to resolve circuit, network, and application issues.
• Create and maintain installation, troubleshooting, and technical how-to documentation.
• Participate in an out-of-hours support rotation as required.

EXPERIENCE REQUIRED

• 3+ years of experience supporting Cisco IPT within a medium-to-large enterprise environment.
• Strong knowledge of VoIP technologies and protocols, including RTP, SIP, MGCP, H.323, and call flow.
• Hands-on experience administering CUCM, including CSS, partitions, call routing, dial plans, cluster maintenance, and troubleshooting.
• Experience implementing and troubleshooting MGCP, SIP, and CUBE deployments.
• Experience with circuit provisioning, including ISDN/E1/T1 and SIP circuits.
• Experience with Cisco BAT, DRS backup/restore processes, Cisco voice gateways, Unity Connection, and UCCX administration/support and scripting.
• CCNP Voice/Collaboration certification required.
• Experience with Red Hat Linux and VMware required; exposure to Cisco UCS B-Series/C-Series, DHCP, and Windows Server 2008/2012 preferred.
• Experience working within SLAs and corporate ticketing platforms such as ServiceNow, Remedy, or HEAT.
• University degree in Engineering, IT, Computing, or a related discipline required.

BENEFITS

BridgeView makes it easy to say "yes" to joining our team by providing exceptional benefits, with national Medical, Dental, Vision, Teladoc, and Life Insurance coverage effective on the first of the month from your date of hire. Our 401(k) is 4% matched and fully vested, and we offer voluntary benefits such as Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. We help you take care of your mind with a paid subscription to the Calm app, and your wallet with cashback available through thousands of vendors (Ace Hardware, Verizon, Overstock.com, and more).

ABOUT BRIDGEVIEW

BridgeView is a talent and technology consulting company that helps business leaders build exceptional technology teams and deliver complex projects with confidence. Since 2005, BridgeView's tenured recruiting team has built a vast network of niche technologists and executive leadership candidates to help our clients solve their most complex talent challenges. Paired with strategic consulting services, BridgeView further delivers project collaboration in the areas of people, process, and technology. This blended approach allows clients to adjust in real-time to align with their budgets while receiving Big 5 expertise to meet their objectives.

BridgeView. Within Sight.

We are an equal opportunity employer and value diversity. All employment decisions are made due to qualifications, merit, and business need. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.