Voice Engineer III

FEDITC; Scott Air Force Base (IL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with 4% match

Paid Time Off

Life and Disability Insurance

Employee Assistance Program

FSA

Dependent Care Reimbursement Program

Group Term Life Insurance

Short & Long Term Disability

Life Discount Program

Job summary

FEDITC, LLC. seeks a Senior Voice Engineer to identify performance issues and own troubleshooting, repair, configuration, monitoring, and upgrades of networked VoIP/UC systems on both unclassified and classified networks.

This on-site, mission-essential role requires a Top Secret clearance and US citizenship. Key responsibilities include implementing Cisco UC technologies, tier-2/3 support, system cutovers, documentation, testing, trend analysis, and real-time troubleshooting data.

Qualifications

• 5+ years as a Cisco Voice Engineer.
• Experience with CUCM/Unified Communications.
• Cisco Unity and UCCX scripting experience.
• Routing, Switching and VoIP proficiency.

Responsibilities

• Implement and support Cisco Unified Communications technologies.
• Provide 2nd and 3rd level support for existing systems.
• Install, transition, and cutover components of the systems.
• Maintain ground equipment and systems documentation on schedule and ad-hoc bases.
• Test and integration activities for voice systems.
• Gather trend analysis data to support resource planning.
• Provide real-time statistics to aid troubleshooting.
• Upgrade VoIP/UC systems.
• Monitor UC customers via 3rd party network monitoring tools.
• Review work progress for accuracy and conformance to standards.
• Perform other voice technology duties as assigned.

Skills

Cisco Voice Engineer

CUCM/Unified Communications

Cisco Unity

UCCX Scripting

Routing & Switching

VoIP

Education

BA/BS

Job description

FEDITC supports the configuration, implementation, of network infrastructure, (LAN/WAN) operating systems and computer data exchange requirements.

Overview Of Position

Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading of the network on both unclassified and classified systems. This position is on-site and mission essential.

Responsibilities

• Responsible for implementation and technical support of Cisco Unified Communications related technologies
• 2nd and 3rd level support of existing systems
• Provide installation, transition, and cutover of components of the systems
• Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis
• Test and Integration
• Gather trend analysis data on systems, and provide input for resource planning
• Provide real-time usable statistics to aid with troubleshooting
• Upgrades to all supported VoIP / UC systems
• Monitoring of Managed Services UC customers via 3rd party network monitoring software
• Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
• Perform other Voice technology-related duties as assigned

Qualifications

Experience/Skills:

• 5+ years as a Cisco Voice Engineer
• CUCM/Unified Communications
• Cisco Unity
• UCCX Scripting
• Routing/Switching
• VoIP

Education

• BA/BS

Certifications

• IAT II certification required
• CCNP Collaboration

Clearance

• A Top Secret clearance is required to be considered for the position.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) and/or applicable certification(s) at the level required by the client

Benefits

• Medical
• Dental
• Vision
• 401K with 4% match
• Paid Time Off (PTO)
• Life and Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Program
• Group Term Life Insurance
• Supplemental Life and A&D Insurance
• Short & Long Term Disability
• Life Discount Program

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.