Voice AI Solutions Architect - Applied Eng Leader

Deepgram; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Deepgram seeks a Solutions Architect (Applied Engineer) to engage with customers, solve complex technical challenges, and build scalable support-ready solutions. You will own complete customer engagements in a post-sales capacity and may assist with pre-sales and implementation projects as needed.

Strong engineering background and customer-facing experience are essential. You will influence the Applied Engineering team's approach, develop reusable patterns, and contribute to the broader mission

Qualifications

• 3+ years delivering technical solutions for enterprise customers.
• Strong software engineering background with modern languages.
• Experience leading production deployments from design to cutover.
• Ability to scope complex work and sequence delivery.
• Excellent written and verbal communication for technical stakeholders.

Responsibilities

• Own the technical design and delivery of customer implementations and migrations from kickoff to cutover.
• Lead deployment scaling, capacity planning, rollout sequencing, and verification.
• Design solutions that fit each customer's stack, constraints, and operations.
• Collaborate with Customer Success and Account Executives on change management and rollout.
• Develop reusable implementation patterns, reference architectures, and playbooks.
• Create automation and self-service tooling to shorten time-to-value.
• Work with product and engineering to reflect customer needs in the roadmap.
• Provide support for complex post-onboarding escalations in SA territory.
• Occasionally support pre-sales discovery, scoping, and proof-of-concept work.

Skills

Enterprise delivery

Software engineering

Pre-sales support

Communication

Automation tooling

Tools

Docker

Kubernetes

AWS

GCP

Azure

Job description

Deepgram seeks a Solutions Architect (Applied Engineer) to engage with customers, solve complex technical challenges, and build scalable support-ready solutions. You will own complete customer engagements in a post-sales capacity and may assist with pre-sales and implementation projects as needed.

Strong engineering background and customer-facing experience are essential. You will influence the Applied Engineering team's approach, develop reusable patterns, and contribute to the broader mission