Voice & AI Content Designer, Patient Experience

Gifthealth; Columbus (OH); Vor Ort; USD 114.000 - 142.000; Vollzeit

Zusammenfassung

Gifthealth is seeking a Staff Content Designer, Patient Experience to shape how patients experience our communications and to build a scalable content system. You will own voice and tone, ensuring consistency across checkout, portal, and notification contexts, while enabling product, design, and ops teams to generate on-voice copy.

You will also work with white-label clients and their legal teams to craft clear wording that meets brand and regulatory needs.

Qualifikationen

• Experience designing content systems and defining voice and tone for patient-facing communications.
• Strong ability to scale content with AI tools while maintaining quality and compliance.
• Proven collaboration with product, design, legal, and client teams to align messaging.

Aufgaben

• Define a distinct Gifthealth voice for in-product and patient communications across checkout, portal, and notifications.
• Ensure consistency across SMS, email, web, FAQs, and voice AI scripts to deliver a unified patient experience.
• Design and maintain an AI-enabled content system and guidelines for cross-functional teams.
• Collaborate with white-label clients and their legal teams on wording while maintaining clarity.

Jobbeschreibung

Gifthealth is seeking a Staff Content Designer, Patient Experience to shape how patients experience our communications and to build a scalable content system. You will own voice and tone, ensuring consistency across checkout, portal, and notification contexts, while enabling product, design, and ops teams to generate on-voice copy.

You will also work with white-label clients and their legal teams to craft clear wording that meets brand and regulatory needs.