Vocational Services Program Aide

Peckham, Inc.; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Peckham, Inc. is seeking a Vocational Services Program Aide in Lansing, MI. You will support team members and Human Services staff with training, progress reviews, and documentation of client goals in a fast-paced setting.

You will scan documents, assist with onboarding, and provide first-line triage and behavioral support while collaborating with Vocational Services Specialists and supervisors to ensure quality service delivery.

Qualifications

• High School diploma required.
• 1-2 years of work experience in Human Services.
• Requires passing and maintaining security background checks.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proficiency in SharePoint or ability to learn.

Responsibilities

• Monitor client progress by speaking with team members and supervisors.
• Provide intensive one-on-one job training to clients.
• Communicate with stakeholders and team members.
• Provide feedback on work readiness and work skills.
• Assist with crisis intervention and goal planning.

Skills

Communication

Team collaboration

Time management

Problem solving

Documentation

Education

High School diploma

Degree in vocational rehab / social work / psychology

Tools

Microsoft Office

SharePoint

Job description

POSITION SUMMARY

The Vocational Services Program Aide position provides vocational support for all team members and Human Services staff that support Business Services line of business. Primary responsibilities will be scanning documents, assisting team members in training, following up on team member goals, providing triage support, implementing behavioral techniques, monitoring, and documenting client progress, providing daily feedback and case notes for team members, collaborating with team members/Vocational Services Specialists/supervisors, assessing for accommodations, and providing first line support.

MAIN DUTIES AND RESPONSIBILITIES

• Monitor client progress by speaking with team member, Vocational Services Specialists, and supervisors
• Provide intensive one-on-one job training assistance to clients to help them learn new jobs and enhance their skills on existing jobs
• Communicate effectively with Vocational Services Specialists, supervisors, trainers, and other stakeholders
• Provide direct feedback and training to team members regarding work readiness, work behaviors, and work skills
• Assist with crisis intervention with team members
• Assist team members with CIP goal completion and Action Plans after progressive discipline
• Scanning Phoenix documents and completing file reviews
• Completing employment verifications for team member requests
• Assisting team members with background evaluation/investigation support

OTHER DUTIES AND RESPONSIBILITIES

• Provide intensive one-on-one job training assistance to team members to help them learn new jobs and enhance their skills on existing jobs
• Write case notes regarding team member's progress
• Maintain a positive relationship with all work-related professionals (Vocational Services Specialists, supervisors, referral sources, and operations management)
• Obtain baseline information regarding work speeds, behaviors, and physical abilities/tolerances
• Assist with new hire orientation
• Provide training support for new hires and existing team members
• Occasionally monitor vacant caseload in Vocational Services Specialists absence
• Maintain safe and clean work environment
• Promote Peckham's vision values and services to all customers and stakeholders
• Assist in maintaining organizational wide quality standards
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This job does not have any supervisory responsibilities.

MINIMUM QUALIFICATIONS

• High School diploma
• 1-2 years of work experience in Human Services
• This position requires passing and maintaining security background checks
• Proficiency in Microsoft Office software such as Word, Excel and Outlook
• Proficiency in, or ability to learn, SharePoint software

PREFERRED QUALIFICATIONS

• Experience with Workday, Microsoft Teams, or other electronic file systems
• Degree or education in vocational rehabilitation, social work, psychology, or a related field
• Behavior Management Training, Therapeutic Physical Intervention Training, and First Aid/CPR training preferred.
• Certified Employment Support Professional, Mental Health First Aid certifications preferred, or able to obtain upon employment
• Ability to communicate effectively in both verbal and written forms
• Experience in mentoring, coaching, and giving feedback
• Ability to manage time effectively
• Ability to solve problems and work successfully on a team

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled

Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

EEO is Law Peckham participates in the E-Verify program

EEO is Law Peckham participates in the E-Verify program.

REASONABLE ACCOMMODATION

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line: Human Services

Location: Lansing, MI

Worker Sub-Type: Staff Member

ABOUT PECKHAM

Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

MISSION

Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.

VISION

To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.