Vocational Services Program Aide

Peckham; Lansing (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Peckham in Lansing, MI, seeks a Vocational Services Program Aide to provide frontline support within the Business Services line. You will assist team members and supervisors, monitor client progress, and help with job training, documentation, and case notes.

The role emphasizes collaboration, crisis intervention when needed, and adherence to safety and quality standards. A high school diploma and basic Microsoft Office skills are required; prior human services experience is preferred, and

Qualifications

• High School diploma required.
• 1-2 years of work experience in Human Services.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with SharePoint preferred.
• Background checks required.

Responsibilities

• Monitor client progress through discussions with team members and supervisors.
• Provide intensive one-on-one job training to help clients learn new jobs and enhance skills.
• Offer feedback on work readiness, work behaviors, and work skills.
• Assist with crisis intervention and goal completion.
• Scan documents and complete file reviews.
• Support onboarding and training for new hires and existing team members.

Skills

Microsoft Office

Effective communication

Training and coaching

Team collaboration

Education

High School diploma

Degree in vocational rehabilitation, social work, or psychology

Tools

Workday

Microsoft Teams

SharePoint

Job description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.**To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*Peckham Inc. - Vocational Services Program AidePOSITION SUMMARYThe Vocational Services Program Aide position provides vocational support for all team members and Human Services staff that support Business Services line of business. Primary responsibilities will be scanning documents, assisting team members in training, following up on team member goals, providing triage support, implementing behavioral techniques, monitoring, and documenting client progress, providing daily feedback and case notes for team members, collaborating with team members/Vocational Services Specialists/supervisors, assessing for accommodations, and providing first line support.MAIN DUTIES AND RESPONSIBILITIES include the following:Monitor client progress by speaking with team member, Vocational Services Specialists, and supervisorsProvide intensive one-on-one job training assistance to clients to help them learn new jobs and enhance their skills on existing jobsCommunicate effectively with Vocational Services Specialists, supervisors, trainers, and other stakeholdersProvide direct feedback and training to team members regarding work readiness, work behaviors, and work skillsAssist with crisis intervention with team membersAssist team members with CIP goal completion and Action Plans after progressive disciplineScanning Phoenix documents and completing file reviewsCompleting employment verifications for team member requestsAssisting team members with background evaluation/investigation supportOTHER DUTIES AND RESPONSIBILITIES include the following:Provide intensive one-on-one job training assistance to team members to help them learn new jobs and enhance their skills on existing jobsWrite case notes regarding team member’s progressMaintain a positive relationship with all work-related professionals (Vocational Services Specialists, supervisors, referral sources, and operations management)Obtain baseline information regarding work speeds, behaviors, and physical abilities/tolerancesAssist with new hire orientationProvide training support for new hires and existing team membersOccasionally monitor vacant caseload in Vocational Services Specialists absenceMaintain safe and clean work environmentPromote Peckham’s vision values and services to all customers and stakeholdersAssist in maintaining organizational wide quality standardsOther duties as assigned.SUPERVISORY RESPONSIBILITIESThis job does not have any supervisory responsibilities.MINIMUM QUALIFICATIONSHigh School diploma1-2 years of work experience in Human ServicesThis position requires passing and maintaining security background checks.Proficiency in Microsoft Office software such as Word, Excel and Outlook.Proficiency in, or ability to learn, SharePoint software.PREFERRED QUALIFICATIONSExperience with Workday, Microsoft Teams, or other electronic file systemsDegree or education in vocational rehabilitation, social work, psychology, or a related fieldBehavior Management Training, Therapeutic Physical Intervention Training, and First Aid/CPR training preferred.Certified Employment Support Professional, Mental Health First Aid certifications preferred, or able to obtain upon employmentAbility to communicate effectively in both verbal and written formsExperience in mentoring, coaching, and giving feedbackAbility to manage time effectivelyAbility to solve problems and work successfully on a teamPHYSICAL DEMANDSThe physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYEREEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.REASONABLE ACCOMMODATION FOR APPLYING NOTICEFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:Email us at [e-mail] us at [phone]Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.Business Line:Human ServicesLocation:Lansing, MIWorker Sub-Type:Staff Member