Associate Manager of Custodial Services

Peckham, Inc.; Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Flexible work arrangements

Job summary

Peckham, Inc. is seeking an Associate Manager of Custodial Services in Lansing, MI. You will guide a team of Custodial Supervisors to uphold cleanliness, safety, and efficiency across shifts while managing staffing, budgets, and quality programs.

You will coach supervisors, implement departmental strategy, and drive continuous improvement, reporting to the Director. A clear path to develop leaders and optimize operations is offered.

Qualifications

• HS Diploma or GED required.
• 2–4 years supervisory/leadership experience in custodial, facilities, or operational setting.
• Must have/be able to obtain a valid driver’s license and clean driving record.
• Ability to make effective decisions with business acumen.

Responsibilities

• Direct and develop Custodial Supervisors to achieve high standards of cleanliness and safety.
• Oversee staffing, scheduling, and overtime to ensure coverage across shifts.
• Manage supply budgets and monitor inventory usage.
• Implement quality assurance programs and new cleaning protocols.
• Coach supervisors and provide data‑driven performance feedback.

Skills

Staff leadership

Coaching

Scheduling

Communication

Data analysis

Budget management

Decision making

Problem solving

Education

High School diploma or GED

Associate degree in Business Management or Facilities Management (nice to have)

Tools

Email systems

Timekeeping software

Reporting tools

Job description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* *To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

A Brief Overview

The Associate Manager of Custodial Services is an operational leader responsible for directing and developing a team of Custodial Supervisors to achieve the highest standards of facility cleanliness and safety. This role drives the execution of all custodial services, ensuring consistent quality and efficiency across all shifts and teams. Key responsibilities include overseeing departmental staffing and scheduling, managing supply budgets, implementing quality assurance programs, and serving as the primary point of escalation for operational issues. Reporting to the Director, the Associate Manager plays a critical role in coaching supervisors, executing departmental strategy, and fostering a culture of continuous improvement.

What you will do

• Manage the complete performance lifecycle of the supervisory team, from providing regular coaching and professional development to conducting formal performance evaluations and setting goals.
• Lead regular meetings with supervisors to communicate departmental goals, review operational performance, and ensure consistent application of policies.
• Partner with Human Resources and the Director in the recruitment, hiring, and onboarding of new Custodial Supervisors.
• Create and adjust daily work schedules to ensure optimal coverage for assigned areas, manage overtime, and manage minor staffing changes.
• Perform routine quality checks on completed work and address issues promptly to maintain standards and support continuous improvement.
• Support the execution and implementation of new cleaning protocols, ensuring team follows cleaning protocols and safety procedures, providing reminders and retraining as needed.
• Serve as the primary point of escalation for significant operational, client, or personnel issues that supervisors are unable to resolve.
• Monitor supply usage and report needs to the manager to help control costs and maintain inventory.
• Analyze operational data (e.g., inspection scores, project completion times) to measure performance against standards, identify areas for improvement, and support supervisors with data‑driven coaching.
• Monitor custodial operations to ensure service standards are consistently met; review performance metrics and implement interventions to achieve quality, efficiency, and customer satisfaction goals.

What you will Need

• High School (HS) Diploma or GED equivalent.
• 2 - 4 years of direct experience in a supervisory or leadership role within a custodial, facilities, or operational setting, with demonstrated responsibility for managing staff performance, training, and scheduling.
• May require working early morning, evening, or weekend shifts based on site needs.
• Must maintain an unrestricted driver’s license and possess a clear driving record (in accordance with company insurance policy) to drive the company vehicle.
• Ability to make effective decisions with a focus on business acumen.
• Excellent organizational and project management skills to oversee multiple supervisors, schedules, and initiatives simultaneously.
• Proficient in using standard computer software for supervisory tasks such as email communication, timekeeping approvals, and generating daily reports.
• Nice to have Associate Degree in Business Management, Facilities Management, or a related field.
• Experience managing multiple teams or shifts.
• OSHA 10-hour certification
• Strong communication skills and ability to build relationships with internal and external customers.
• Proven ability to lead, coach, and develop other leaders, utilizing strong communication and interpersonal skills to foster accountability and a positive team culture.
• Advanced problem‑solving and critical‑thinking skills, with proficiency in using computer software to analyze data and track performance metrics to identify and resolve operational challenges.
• In‑depth knowledge of custodial operations, including industry best practices, quality assurance standards, and safety/compliance regulations (e.g., OSHA).
• Strong financial acumen with the ability to manage resources, control costs, and make sound, fiscally responsible recommendations regarding staffing and supplies.

Physical Demands:

Custodial This position involves frequent physical activity, including standing, walking, lifting, sweeping, mopping, vacuuming, and handling cleaning tools and equipment. Employees may also engage in bending, stooping, kneeling, and repetitive motions. Work may require occasional climbing, working in wet or slippery conditions, and exposure to extreme temperatures, biological hazards, odors, and cleaning agents. The environment often includes artificial lighting and limited natural light, with potential exposure to dust, allergens, and occasional hazards.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case‑by‑case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line: Custodial Services Location: Lansing, MI Worker Sub-Type: Staff Member

ABOUT PECKHAM

Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming.

Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning.

Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

MISSION

Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency.

VISION

To prove that people with disabilities and other barriers are more than capable of delivering world‑class, high‑quality products and solutions.

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

EEO is Law Peckham participates in the E-Verify program. For more information please.

For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

Section 503 of the Rehabilitation Act of 1973, as amended.

Visit www.peckham.org to learn more.