VNG Diagnostic Technician — Patient Care

Esperanza Neurological Group Inc; Texas; Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Hope Neurological Medical Services and its affiliates seeks a VNG Technician to perform Videonystagmography tests and provide patient-friendly care throughout the testing process.

You will manage scheduling, confirmations, and follow-ups, and maintain meticulous records to ensure accurate reporting and billing. The role requires on-site clinic work, collaboration with clinical staff, and ongoing training to stay current with VNG procedures and equipment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of healthcare or diagnostic testing experience preferred.
• Basic computer proficiency and familiarity with EHR systems required.
• Experience with VNG or neurological diagnostic equipment is a plus but not required.

Responsabilités

• Conduct VNG (Videonystagmography) tests as scheduled with accuracy and efficiency.
• Send reminder texts to patients with upcoming appointments.
• Schedule VNG tests by contacting approved patients.
• Call patients who haven’t confirmed to finalize appointments.
• Maintain the case management spreadsheet with up-to-date records.
• Reschedule patients who missed or canceled appointments as needed.
• Ensure VNG reports are uploaded promptly for billing and records.

Connaissances

Customer service

Organizational skills

Multitasking

Verbal communication

EHR proficiency

Protocol adherence

Empathy/compassion

Teamwork

HIPAA compliance

Formation

High school diploma or equivalent

Healthcare experience 1–2 years

VNG testing experience (plus)

Description du poste

Description

HOPE NEUROLOGICAL MEDICAL SERVICES AND ITS AFFILIATES

VNG and EWOT Technician

Title: VNG Technician

Functional: Diagnostic Testing Services

Reports To: National Director of Diagnostic Testing and Therapeutic Services

Salary: Per Current Pay Scale, Salary, Exempt

Bonus Potential: According to Current Bonus Scale

Last Update: June 2026

ABOUT HOPE NEUROLOGICAL MEDICAL SERVICES AND ITS AFFILIATES

Hope Neurological Medical Services and its affiliates were founded with a clear and powerful mission: to deliver compassionate, comprehensive neurological and primary care rooted in integrity, innovation, and hope. Operating across multiple United States locations and continuing to grow, HOPE brings patients concussion management, brain health, and trauma recovery services through cutting-edge diagnostics and patient-first care.

Guided by faith and fueled by science, HOPE is committed to restoring lives, not just treating symptoms. Our team of board-certified neurologists, advanced clinicians, and rehabilitation specialists upholds the highest standards of evidence-based care while maintaining genuine human connection with every patient we serve.

POSITION SUMMARY

The VNG Technician is responsible for conducting Videonystagmography (VNG) tests and providing exceptional patient care throughout the testing process. This role is critical to delivering accurate diagnostic testing while maintaining patient comfort and confidence. The VNG Technician manages patient scheduling, confirmations, and follow-ups, maintains detailed records, and ensures that all test reports are accurately documented and uploaded according to organizational standards.

KEY RESPONSIBILITIES

• Conduct VNG (Videonystagmography) tests as scheduled, ensuring each test is completed accurately and efficiently
• Send reminder texts to patients with upcoming appointments to confirm their attendance
• Reach out to approved patients to schedule their VNG test appointments
• Call patients who haven't responded to confirmation texts to try and confirm their appointments over the phone
• Regularly update the case management spreadsheet to maintain accurate and up-to-date records
• Contact patients who missed or canceled their appointments to try to reschedule at their earliest convenience
• Ensure VNG reports are uploaded promptly to maintain accurate records and billing by the end of the week
• Maintain detailed and accurate patient records related to VNG testing and results
• Assist in equipment setup and ensure all VNG equipment is functioning properly before each test
• Provide clear instructions to patients regarding test procedures and what to expect during VNG testing
• Monitor patients during testing and document any observations or concerns
• Clean and maintain VNG equipment according to infection control protocols
• Uphold patient confidentiality and privacy rights in accordance with HIPAA regulations
• Collaborate with other clinical staff to ensure seamless patient flow and coordinate care
• Participate in ongoing training to stay updated on VNG procedures and equipment
• Assist in identifying bottlenecks in the testing and scheduling pipeline and suggest improvements

QUALIFICATIONS & REQUIREMENTS

Education & Experience

• High school diploma or equivalent required
• Minimum 1-2 years of experience in a healthcare or diagnostic testing setting preferred
• Experience with VNG testing or other neurological diagnostic equipment is a plus but not required
• Basic computer proficiency and familiarity with electronic health records systems required

Skills & Competencies

• Exceptional customer service and interpersonal skills with strong ability to work with diverse patients
• Strong organizational skills and attention to detail, particularly with scheduling and record-keeping
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Clear verbal communication skills for patient interaction and phone confirmations
• Proficiency with computer systems and electronic health record (EHR) platforms
• Ability to follow detailed protocols and maintain accuracy in testing procedures
• Compassion and empathy for patients, particularly those with neurological conditions or concerns
• Ability to work independently and as part of a team
• Strong commitment to patient confidentiality and HIPAA compliance

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods at a workstation and during patient testing
• Frequent computer and telephone use throughout the workday
• Ability to work on-site at assigned clinic location; remote work is not available for this role
• Occasional travel between clinic locations for training or support as needed

WHY JOIN HOPE?

At HOPE, you are part of a mission-driven team dedicated to delivering exceptional patient care. We invest in our people because we believe that a motivated, mission-aligned team delivers the highest quality outcomes. HOPE offers a collaborative work environment, opportunities for professional growth, and the privilege of serving patients who trust us with some of their most important health moments.

Hope Neurological Medical Services and its affiliates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Skills & Competencies

Exceptional customer service and interpersonal skills with strong ability to work with diverse patients

Strong organizational skills and attention to detail, particularly with scheduling and record-keeping

Ability to manage multiple tasks and priorities in a fast-paced environment

Clear verbal communication skills for patient interaction and phone confirmations

Proficiency with computer systems and electronic health record (EHR) platforms

Ability to follow detailed protocols and maintain accuracy in testing procedures

Compassion and empathy for patients, particularly those with neurological conditions or concerns

Ability to work independently and as part of a team

Strong commitment to patient confidentiality and HIPAA compliance

PHYSICAL REQUIREMENTS

Ability to sit or stand for extended periods at a workstation and during patient testing

Frequent computer and telephone use throughout the workday

Ability to work on-site at assigned clinic location; remote work is not available for this role

Occasional travel between clinic locations for training or support as needed