VMware Virtualization Engineer (Tier II)

ASM Research, An Accenture Federal Services Company; Arlington (VA); On-site; USD 77,000 - 87,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, in Arlington, VA, seeks a skilled Tier II virtualization administrator focused on VMware infrastructure. You will troubleshoot VM performance, storage, and networking issues, escalating complex incidents from Tier I and ensuring SLA-driven resolutions.

The role involves monitoring with vRealize Operations/Aria Suite, provisioning and DR/backup tasks, and applying security hardening and STIG controls for government-aligned environments.

Qualifications

• Bachelor's degree or equivalent experience required; security clearance may be needed.
• 1+ years of VMware virtualization support experience.
• Familiarity with ITSM ticketing systems (ServiceNow preferred).
• Experience troubleshooting VM performance, storage, and networking in virtualized env.

Responsibilities

• Provide Tier II escalation support for VMware, VMs, and related infrastructure.
• Troubleshoot VM performance, storage, networking, and cluster/HA/DRS configs.
• VM provisioning, cloning, templating, and decommissioning per change control.
• Monitor environment health using vRealize Operations and vCenter alarms.
• Document incidents in ITSM system, ensure resolution within SLA.
• Assist with backup/DR processes (Veeam, VMware SRM) and recovery testing.
• Support security hardening and STIG/compliance requirements.
• Collaborate with Tier I Service Desk for guidance and escalation criteria.

Skills

VMware support

ITSM experience

Prioritization

Team collaboration

Education

Bachelor's degree in IT or CS

Associate degree + 2 years experience

4 years experience in lieu of degree

Tools

ServiceNow

vRealize Operations

Aria Suite

NSX

Job description

ASM Research, An Accenture Federal Services Company, in Arlington, VA, seeks a skilled Tier II virtualization administrator focused on VMware infrastructure. You will troubleshoot VM performance, storage, and networking issues, escalating complex incidents from Tier I and ensuring SLA-driven resolutions.

The role involves monitoring with vRealize Operations/Aria Suite, provisioning and DR/backup tasks, and applying security hardening and STIG controls for government-aligned environments.