VMware Systems Administrator - Tier II, Top Secret

ASM Research, An Accenture Federal Services Company; Manassas (VA); On-site; USD 77,000 - 87,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Tier II VMware-focused engineer in Manassas, VA to provide escalation support for ESXi/vCenter, manage provisioning, and ensure availability of the virtual infrastructure.

You will monitor with vRealize/Aria Suite, respond to incidents, and participate in disaster recovery testing while maintaining compliance with DoD/STIG requirements.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; or an Associate degree + 2 years relevant experience; or 4 years relevant experience in lieu of a degree.
• 1+ years of VMware virtualization support.
• Experience with an ITSM incident tracking system (ServiceNow preferred).
• Demonstrated experience troubleshooting VM performance, storage, and networking issues within a virtualized environment.
• Top Secret clearance required
• Shift is 10am EST – 6pm EST
• Security+ certification

Responsibilities

• Provide Tier II escalation support for VMware-related incidents.
• Troubleshoot VM performance, host connectivity, storage, and networking issues.
• Provision, clone, template, and decommission VMs per change control.
• Monitor health with vRealize Operations and vCenter alarms; address capacity/perf issues.
• Document incidents and requests in the ITSM system to meet SLA.
• Assist with backup and disaster recovery (Veeam, SRM) and recovery testing.
• Support security hardening and compliance per STIGs.
• Collaborate with Tier I to guide and escalate VMware-related tickets.

Skills

VMware troubleshooting

ITSM escalation

Security clearance

Networking fundamentals

VMware virtualization knowledge

Education

Bachelor's degree in IT/CS or related

Tools

ServiceNow

vRealize Operations

NSX

vSAN

Veeam

Job description

ASM Research, An Accenture Federal Services Company, seeks a Tier II VMware-focused engineer in Manassas, VA to provide escalation support for ESXi/vCenter, manage provisioning, and ensure availability of the virtual infrastructure.

You will monitor with vRealize/Aria Suite, respond to incidents, and participate in disaster recovery testing while maintaining compliance with DoD/STIG requirements.