VMS Tech Operations Specialist

Vertage Inc.; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Vertage Inc. seeks a VMS Operations Technology Specialist to lead configuration on projects, ensuring technology matches customer requirements and guiding test scripts, progress tracking, and resolution steps with deployment and operations teams.

Responsibilities include tier 2 MSP support, working with SAP Fieldglass, Beeline, VNDLY, Coupa, data input and audits, process improvements, and supporting the VMS Operations Manager.

Qualifications

• 2+ years of customer service experience.
• Strong analytical and creative problem-solving abilities.
• Excellent customer service and communication skills.
• Willingness to learn and grow technically.

Responsibilities

• Lead configuration on projects, aligning technology with business needs.
• Create requirements and develop test scripts; track progress.
• Own steps to resolution with deployment and operations teams.
• Provide Tier 2 MSP support.
• Input and audit data in VMS platforms (SAP Fieldglass, Beeline, VNDLY, Coupa).
• Identify and implement process improvements.
• Assist the VMS Operations Manager with additional duties.

Skills

Analytical skills

Creative problem-solving

Customer service

MS Office

Tech learning

Tools

SAP Fieldglass

Beeline

VNDLY

Coupa

Job description

The VMS Operations Technology Specialist participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers’ business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution.

Additional responsibilities include:

• Provide tier 2 support to MSP clients and program office teams

• Utilize a variety of Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, VNDLY, Coupa, etc.

• Collect, review and input data via flat files into VMS; audit output data and resolve errors where applicable

• Evaluate operational processes and procedures, identifying areas for improvement

• Assist with other dynamic duties as assigned by the US VMS Operations Manager

• Support MSP quality initiatives by managing all Program Change Requests (PCR’s) in compliance with MSP defined procedures and SLA's

• Initiate, recommend and implement solutions through designated channels

• Validate the successful implementation of solutions

• Staffing, MSP and/or contingent workforce

• Vendor Management Systems

• Intermediate skills with MS Office Suite, primarily Word and Excel, or willingness and commitment to attain that skill level (or higher)

• Minimum of 2 years Customer Service experience

• Strong analytical skills

• Creative problem-solving skills

• Exceptional customer service skills

• Desire to learn and grow technical skills

• Brand: Vertage