VMS Support Technician - IT Troubleshooter (L0/L1)

InnoSource; Pittsburgh (Allegheny County); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental reimbursement

Life insurance

PTO

401k after 1 year

Tuition reimbursement

Job summary

InnoSource in Robinson Township, PA, is seeking a full-time IT support specialist to assist internal associates nationwide. You will perform L0/L1 Viakoo VMS support, load and configure software on new servers, and manage ticket closures and priorities.

The daytime 8:00–17:00 schedule includes healthcare, 401k after one year, paid time off, and tuition reimbursement eligibility. A high school diploma or GED and ServiceChannel experience are required.

Qualifications

• High school diploma or GED required.
• ServiceChannel experience is required.
• 1 year of relevant IT experience preferred.

Responsibilities

• Monitor L0 & L1 tickets for Viakoo VMS platform.
• Escalate L1 tickets to Technical Advisor when needed.
• Troubleshoot server hardware/software issues.
• Place service calls for hardware issues.
• Load Viakoo software on servers and apply updates.
• Manage IT security passwords and vulnerabilities.

Skills

ServiceChannel

IT experience

Problem solving

Stamina

Education

High school diploma or GED

Tools

Viakoo

Job description

InnoSource in Robinson Township, PA, is seeking a full-time IT support specialist to assist internal associates nationwide. You will perform L0/L1 Viakoo VMS support, load and configure software on new servers, and manage ticket closures and priorities.

The daytime 8:00–17:00 schedule includes healthcare, 401k after one year, paid time off, and tuition reimbursement eligibility. A high school diploma or GED and ServiceChannel experience are required.