VMS Support Technician (L0/L1) – Day Shift

InnoSource Inc.; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare

50% dental reimbursement

Life insurance

PTO

Paid holidays

Tuition reimbursement

401k after 1 year

Job summary

InnoSource Inc. is hiring for a full-time, on-site IT support role in Robinson Township. You will join a team supporting internal associates nationwide with no travel required and a daytime 8-to-5 schedule.

The role focuses on Viakoo VMS management, ticket triage, and resolving hardware/software issues, including firmware updates and password/vulnerability management. Benefits include healthcare, dental reimbursement, life insurance, PTO, holidays, and 401(k) options after one year.

Qualifications

• High school diploma or GED required.
• ServiceChannel experience is required.
• One year of IT/computer experience preferred but not required.

Responsibilities

• Monitor and resolve L0 & L1 Viakoo tickets.
• Escalate L1 tickets to Technical Advisor when needed.
• Troubleshoot server hardware/software issues.
• Place service calls for hardware problems.
• Load Viakoo software and apply updates to servers.
• Apply firmware updates as needed.
• Manage passwords and IT/IOT vulnerabilities.

Skills

ServiceChannel

Stamina

Problem solving

Education

High school diploma or GED

Tools

Viakoo

Job description

InnoSource Inc. is hiring for a full-time, on-site IT support role in Robinson Township. You will join a team supporting internal associates nationwide with no travel required and a daytime 8-to-5 schedule.

The role focuses on Viakoo VMS management, ticket triage, and resolving hardware/software issues, including firmware updates and password/vulnerability management. Benefits include healthcare, dental reimbursement, life insurance, PTO, holidays, and 401(k) options after one year.