VMO Manager

Sedgwick Claims Management Services Ltd; Town of Texas, Northern (WI, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Sedgwick Claims Management Services Ltd seeks an experienced VMO Manager to establish and run the vendor management office within Technology, optimizing MSP governance, performance, and value realization.

You will partner with Security, Risk, Legal, Procurement and Finance to ensure compliance, contract alignment, and measurable business outcomes across MSP engagements, focusing on governance, dashboards, and continuous improvement.

Qualifications

• Bachelor’s degree in IT, Business, or related field; MBA preferred.
• 8+ years in vendor management, service delivery, IT operations in a technology organization.
• Experience designing and operating governance models, KPIs, and risk mitigation.

Responsibilities

• Designs and operates the VMO governance framework for MSPs.
• Maintains contracts, SOWs, amendments, obligations, and renewal calendars; ensure policy alignment.
• Drives compliance with regulatory, security, and data privacy requirements.
• Creates and manages a portfolio view of MSP engagements—status, risks, financials, outcomes.
• Fosters exec-level engagement with vendors including escalations and remediation planning.

Skills

Vendor management

Governance

Stakeholder management

Problem solving

Data analysis

Education

Bachelor’s degree in IT/Business

MBA or equivalent preferred

Tools

ServiceNow

BI / Analytics

Job description

## VMO ManagerApplylocations: Telecommuter TX: Telecommuter ID: Telecommuter AR: Telecommuter NE: Telecommuter LAposted on: Posted Todayjob requisition id: R76568By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceVMO Manager**PRIMARY PURPOSE****:** The VMO Manager is responsible for establishing and running the vendor management office within Technology to optimize outcomes from Managed Services Providers (MSPs). This role drives governance, performance management, program health, and KPI alignment across all MSP engagements, ensuring service excellence, contractual compliance, value realization, and risk mitigation. The VMO Manager ensures service excellence, contractual compliance, value realization, and risk mitigation while partnering with Technology, Security, Finance, Procurement, Legal, and business leaders to deliver measurable business outcomes.**ESSENTIAL RESPONSIBILITES MAY INCLUDE****Governance & Operating Model*** Designs and operates the VMO governance framework for MSPs, including cadence, artifacts, and decision rights (e.g., QBR/MBR, contract reviews, risk reviews, and improvement plans).* Establishes and enforce standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards.* Maintains a central repository of contracts, SOWs, amendments, obligations, and renewal calendars; ensure alignment to enterprise procurement and legal policies.* Drives compliance with regulatory, security, and data privacy requirements (e.g., SOC 2, ISO 27001, GDPR/CCPA where applicable) in collaboration with Security, Risk, and Legal**Program Health & Value Realization*** Creates and manages a portfolio view of all MSP engagements—status, risks, dependencies, financials, and outcomes.* Facilitates prioritization of Innovation Backlogs and run retrospectives.* Monitors program health across delivery, risk, compliance, and stakeholder satisfaction; proactively surface issues, trends, and recommendations.* Drives transition & transformation governance for new MSPs or scope changes, including due diligence, knowledge transfer, and operational readiness.* Quantifies and communicates value realization (e.g., cost optimization, service stability, risk reduction, productivity gains).**Relationship & Stakeholder Management*** Serves as primary point of accountability for vendor performance across Technology, ensuring alignment with CIO priorities and roadmaps.* Fosters collaborative and performance-driven culture across teams and partners* Facilitates exec-level engagement with vendors including escalations, negotiations and remediation planning.* Partners with IT leaders (Infra, Apps, Security, Data), Finance/Procurement, and Legal to align contracts, budgets, and outcomes.**Standard, Tools & Automation*** Defines data standards and reporting framework to ensure accuracy, transparency, and auditability of vendor performance.* Own or influence the VMO tooling ecosystem (ex ServiceNow, vendor scorecards, BI / analytics).* Implement automation and analytics to enhance SLA tracking, reporting, and invoice validation.* Develop dashboards and insights to inform decision-making and improve service delivery.**QUALIFICATIONS**Bachelor’s degree in Information Technology, Business, or related field; MBA or equivalent preferred.8+ years in vendor management, service delivery management, IT operations, or sourcing within a Technology organization.WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.