Product Manager

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Sedgwick, a global risk and claims management leader, is seeking a Product Manager to own the product backlog, translate client needs into actionable requirements, and partner with development teams to balance business value with technical feasibility.

You will set the product vision, define user stories and acceptance criteria, and collaborate across Operations, Sales, and Product leadership to align roadmaps and deliverables in a telecommuter role across multiple states.

Qualifications

• 8+ years of product strategy or management experience.
• Experience with agile development is strongly preferred.
• Proven ability to write and manage user stories.
• Strong cross-functional collaboration and communication.
• Ability to balance business value with technical feasibility.

Responsibilities

• Set product vision and roadmap aligned with business priorities.
• Translate client needs into clear, actionable requirements.
• Define user stories, acceptance criteria, and backlog priorities.
• Coordinate with Operations, Sales, and Product leadership.
• Monitor KPI data to support OKRs and performance.
• Participate in sprint ceremonies and drive release readiness.

Skills

Agile methodologies

User stories

Cross-functional collaboration

Communication skills

Data-driven decision making

Education

Bachelor's degree

Job description

## Product ManagerApplylocations: Telecommuter TN: Telecommuter ID: Telecommuter AR: Telecommuter KS: Telecommuter TXposted on: Posted Todayjob requisition id: R75323By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceProduct Manager**PRIMARY PURPOSE**:The Product Manager represents the “voice of the client” by maintaining and prioritizing the product backlog that maximizes business value. This position translates client needs into clear, actionable requirements. The Product Manager will solicit stakeholder input and feedback to inform product decisions and partners closely with the development team to balance functional outcomes with technical feasibility, manage dependencies, and support predictable delivery.**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**Set product vision & roadmap* Performs external and internal discovery to identify client needs, market opportunities, and business priorities, incorporating technical constraints, platform standards, and architectural considerations into product direction.* Collaborates with Operations, Sales, and Product leadership to ensure strategic alignment, secure sign‐off on key business decisions, and balance functional and technical tradeoffs.* Works with the Product Director to adjust scope, sequencing, and roadmap decisions, ensuring product functionality aligns with both business outcomes and technical feasibility.* Defines product outcomes (OKRs), represents the “voice of the client,” and communicates roadmap progress, risks, and dependencies to stakeholders.Oversee, coordinate & support development work* Estimates effort required to complete requests and allocates capacity accordingly.* Partner with Product Management and stakeholders to define business and functional requirements and gather necessary inputs.* Defines user stories, acceptance criteria and prioritizes backlog to meet sprint goals.* Ensures product strategy, requirements, and priorities are well understood and effectively communicated to development teams, including through intake processes.* Understands and helps coordinate intra‐team and external dependencies as applicable.* Collects, tracks, and reports KPI data to support Product Group OKRs and monitor performance metrics such as efficiency and quality.* Represent the development team in work related to core delivery, non‐functional requirements, and technical initiatives (e.g., maintenance, support, and technical debt).* Participates in sprint ceremonies and evaluation meetings (e.g., planning, reviews, retrospectives).* Contributes to or author IT and product documentation as needed.Tactical* Maintains a holistic understanding of business processes and internal system configurations impacting the product and evaluates technical implications of proposed changes.* Assesses business process changes and system impacts to ensure features can be implemented effectively and sustainably.* Serves as a primary contact for stakeholders, ensuring clear communication of requirements, risks, assumptions, and delivery decisions.* Provides product expertise, consultation, and support for release readiness, lifecycle management, and continuous improvement activities.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned.* Travel as required.**QUALIFICATIONS****Education & Licensing**Bachelor's degree from an accredited college or university preferred. Licenses as needed.**Experience**Eight (8) years’ experience in product strategy, product management or requirements intake role.Experience with agile development is strongly preferred.**Skills & Knowledge*** knowledge of agile methodologies and tools and experience writing and managing user stories* Cross‐functional collaboration, with the ability to build productive relationships with technical and non‐technical partners* business and technology acumen, including understanding customer needs, technical concepts, and business strategy* Effective communication skills, encompassing clear verbal, written, and presentation communication with diverse stakeholders* Analytical and problem‐solving skills, with the ability to interpret data, assess tradeoffs, and inform decisions* Organizational and time management skills, enabling prioritization of work, management of competing demands, and reliable delivery* Leadership and influence skills, including people management, negotiation* Professional execution and accountability, including producing quality written outputs, working effectively in team environments, and meeting or exceeding performance expectations**WORK ENVIRONMENT**When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental****:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical****:** Computer keyboarding, travel as required**Auditory/Visual****:** Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.