VLT Tech II - Full Time - 2nd and 3rd Shift

Northfield Park Racino; North Olmsted (OH); Hybrid; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

Northfield Park Racino is seeking a VLT Technician to repair, rebuild and service slot machines and related systems while delivering excellent guest service.

You will perform floor repairs, train staff, and collaborate with the VLT team to ensure machines and on-line equipment are in good working order, with emphasis on safety, accuracy and efficiency.

Qualifikationen

• Experience in repair or maintenance of gaming devices preferred.
• Strong problem-solving and listening skills.
• Proficient English communication in writing and speaking.

Aufgaben

• Repair and maintain Video Lottery Machines and related systems.
• Provide hands-on training to other VLT Technicians.
• Ensure compliance with company policies and Gaming Control Board rules.
• Address guest concerns and escalate to management if needed.

Kenntnisse

VLT Technician

Customer service

English communication

Problem solving

Independent work

Tools

Basic tools

Jobbeschreibung

Description

It is the responsibility of the VLT Technician to complete shop repairs, rebuild slot games, and complete hands-on training of all gaming devices and related systems while providing excellent guest service. All duties are to be performed in accordance with the department and property policies, practices, and procedures.

Principal Duties & Responsibilities

• Ensure compliance with the policies, philosophies, and regulations of the company and the Gaming Control Board
• Perform floor repair and preventative maintenance of all Video Lottery Machines including machine cleaning and overhauls
• Maintain the integrity of the VLT machine equipment and secure all company assets and property at all times
• Provide hands-on training on all gaming devices and related systems to all VLT Technicians
• Work with VLT Technical and VLT Operational team members to ensure VLT machines, change machines (TRU / JDU), and on-line system equipment are in proper working order, and all customer needs are satisfied
• Resolve guest complaints within scope of authority; otherwise refer the matter to management
• Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Work Experience

• 6+ Months of Prior Relevant Experience Paid work time as a VLT Technician Preferred
• Experience with basic tools, providing exceptional guest service, and utilizing basic computer systems. Preferred

Knowledge, Skills and Abilities

• Strong problem solving and listening skills
• Ability to function and act independently
• Ability to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts