Guest Services & Money Handling Specialist

Jack-Thistledown-Racino-LLC; North Randall (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Jack-Thistledown-Racino-LLC in North Randall, OH is hiring a Player Services Representative to deliver first-class guest service at the on-site window. You will handle currency exchanges, tickets, vouchers, and payouts while maintaining accuracy and a friendly demeanor.

The role requires money handling experience, at least 6 months, and a minimum of 1 year in customer service. You must be able to work varied shifts, including holidays and weekends, and obtain an Ohio Lottery license when

Qualifications

• Minimum 6 months money handling experience.
• 1 year of customer service required.
• Previous experience in performing detailed work preferred.

Responsibilities

• Provide superior customer service and maintain a positive attitude.
• Greet guests warmly and build relationships.
• Promote CLUB JACK programs and card membership.
• Operate assigned window and handle currency exchanges.
• Prepare hand-paid jackpots and hopper fills using Slot Data System.
• Issue pari-mutuel tickets and credit vouchers; handle simulcast payouts.
• Verify funds at start and end of each shift.
• Document exchanges to ensure accuracy and accountability.
• Create a fun, entertaining guest experience at all times.

Skills

Customer service

Teamwork

Basic computer skills

Multi-tasking

Attention to detail

Communication

Physical stamina

Problem solving

Independent work

Flexibility

Education

High School diploma

Tools

Slot Data System

Job description

Jack-Thistledown-Racino-LLC in North Randall, OH is hiring a Player Services Representative to deliver first-class guest service at the on-site window. You will handle currency exchanges, tickets, vouchers, and payouts while maintaining accuracy and a friendly demeanor.

The role requires money handling experience, at least 6 months, and a minimum of 1 year in customer service. You must be able to work varied shifts, including holidays and weekends, and obtain an Ohio Lottery license when